As IT environments evolve, so must IT support
The traditional challenges of managing IT environments and controlling costs are changing dramatically. IT sprawl, islands of automation and the need to invest disproportionately more in IT operations versus innovation are being effectively addressed by convergence, virtualization, and cloud solutions in industry standard environments, which are evolving at a rapid pace. But these new technology solutions can deliver increased services complexity and challenges for IT support operations. Customers are looking for their Primary Service Vendor to help them address these issues.
Understanding this paradox, we evolved Care Support Services to address your modernized IT environment.
Care Support Services are now more:
- Personalized—We understand your needs and provide support when, where and how you want it.
- Proactive—We help you get ahead of the game by leveraging products, tools and technology to avoid problems and enhance performance.
- Simplified—We provide you a straightforward offering and single point of contact throughout the support experience.
Using HP support automation solutions, such as Insight Remote Support, we can understand your system configuration, monitor your system 24x7, resolve problems faster and provide tools to simplify service administration and management. And with Care Support Services, you get access to our new Insight Online customer and partner support portal anywhere, anytime via the cloud.
Take advantage of dedicated support teams with single points of contact for problem diagnosis and resolution. Choose from target of proactive Care Support Service options that can detect and resolve IT problems before they impact the business. Services include advanced remote system-monitoring tools, 24x7 on site rapid response and direct access to HP’s technical experts and resources.
Care Support Services are now more simple with four core offerings: Foundation Care, Proactive Care, Datacenter Care and Lifecycle Event Services. You can now choose how you leverage care support, either directly from HP, or through an HP ServiceONE Partner that knows your business, IT environment and key stakeholders. And you can customize a support agreement to meet your unique needs.
With our new Care Support Services, you can:
- Resolve unplanned downtime 66 percent faster.
- Resolve support issues on the first attempt 95 percent of the time.
- Deploy system updates three times faster, with up to 93 percent less downtime.
Choose from a blend of technology-specific reactive support services, which give you more choice and simplicity when planning IT support for your infrastructure.
Geared for more complex IT environments; includes additional proactive component services, as well as reactive support.
Flexible and highly-customizable; features high-touch service, single point of accountability and support for HP and multivendor systems.
Event-based services offering HP technology expertise and consulting for each phase of the technology lifecycle.
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