Important notice

When you buy goods from HP as a consumer, the goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund from the retail supplier of the goods for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced by the retail supplier of the goods if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Certain other rights are available directly against manufacturers that cannot be excluded or limited.

The relevant guarantees are as follows:
  • Quality — goods supplied by HP (either directly through the HP website, or through a retail supplier of HP products), must be of acceptable quality. The test for acceptable quality is whether a reasonable consumer, fully aware of the state and condition of the goods, would find them:
    • safe, durable and free from defects;
    • acceptable in appearance and finish; and
    • fit for all the purposes for which goods of that kind are commonly supplied.

    This must take into account the nature and price of the goods, and any statements on packaging or labelling.
  • Disclosed Purpose - goods supplied by HP or a retail supplier of HP products that HP or the retail supplier represents are reasonably fit for a purpose expressly disclosed by a consumer must be reasonably fit for that purpose.
  • Description - goods supplied by HP or a retail supplier of HP products must match the description provided by HP or the retail supplier.
  • Sample - goods supplied by HP or a retail supplier of HP products must match any sample shown to you by HP or the retail supplier.
  • Title - a consumer who purchases a good from HP or a retail supplier of HP products must receive clear title to the good.
  • Due care and skill - services provided to you by HP must be provided with due care and skill.
  • Express warranties - HP will be legally required to comply with the express warranty that is set out in its terms and conditions.
  • Reasonable time - repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies in relation to a HPA branded desktop computer, notebook computer, laptop or printer (HPA Computer Product), you should contact the retail supplier of the goods in the first instance (this will be HP if you purchased your HP product from the HP website). Alternatively, you may also contact HP as the manufacturer of the goods:
Hewlett-Packard Australia Pty Ltd
353 Burwood Highway
Forest Hill Vic 3131
To initiate a support request, please use the numbers below or visit www.hp.com.au and select the "Customer Service" option for the most current list of phone support numbers.
Product Phone
Support for all HP Products except those listed separately below 13 10 47
If dialling internationally: +61 2 8278 1039
DeskJet, Office Jet, PSC, All-in-One, Photosmart & Personal Laser Jet Series 1000, P1000, M1000 and Colour Laser Jet CP1000 Series and model CM1415 1300 721 147
If dialling internationally: + 61 2 8405 8654
HP Pavilion Desktop OC Support & Spare Parts 1300 721 147
If dialling internationally: + 61 2 8405 8654
Compaq Presario PC Support & Spare Parts 1300 888 423
If dialling internationally: + 61 2 8405 8654


For further information on consumer rights visit www.consumerlaw.gov.au and www.accc.gov.au/consumerguarantees.