WARRANTY POLICY: YOUR CONSUMER RIGHTS - CONSUMER GUARANTEES

HEWLETT-PACKARD AUSTRALIA
WARRANTY POLICY: YOUR CONSUMER RIGHTS

When you buy goods from HP as a consumer, the goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The relevant guarantees are as follows:

• Quality - goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether a reasonable consumer, fully aware of the state and condition of the goods would find them:
• safe, durable and free from defects;
• acceptable in appearance and finish; and
• fit for all the purposes for which goods of that kind are commonly supplied.
This must take into account the nature and price of the goods, and any statements on packaging or labelling.

• Disclosed Purpose - goods or services supplied by HP that HP represents are reasonably fit for a purpose expressly disclosed by a consumer, must be reasonably fit for that purpose.
• Description - goods supplied by HP must match the description provided by HP.
• Sample - goods supplied by HP must match any sample shown to you by HP.
• Title - a consumer who purchases goods from HP must receive clear title to those goods.
• Due care and skill - services provided to you by HP must be provided with due care and skill.
• Express warranties - HP will be legally required to comply with the express warranty that is set out in its terms and conditions.
• Reasonable time - repair services provided by HP must be provided within a reasonable time.

If you think that you are entitled to any of the above remedies, please contact HP:

To initiate a support request, please use the numbers below or visit www.hp.com.au and select the "Customer Service"

For further information on consumer rights visit www.consumerlaw.gov.au and http://www.accc.gov.au/content/index.phtml/tag/ForConsumers/

CONSUMER GUARANTEES