About HP Care Pack

Support Packages to Enable Success

HP Care Pack HP Care Pack Services are support packages that expand and extend standard warranties for HP hardware and software. HP Care Pack Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments.
Through HP Care Pack Services we get new systems and services up and running sooner. We help IT professionals use hardware and software effectively. We provide proactive support to help prevent system downtime. And when failures do occur, we provide the level of response you need to meet the needs of your business — whenever and wherever you need it. HP Care Pack Services make buying and renewing support easy and flexible. When you purchase an HP product, from HP or from a reseller, it's easy to find the right support alternative. Just pick the one that matches your needs: buy exactly the level of support you need—no more, no less.

Advanced HP Care Pack Services Offer at a Glance

Same Business Day (SBD)  
Accidental Damage Protection (ADP)      
Defective Media Retention (DMR)
Notebook Tracking & Recovery (NTR)      
Call To Repair (CTR)  
Legend: NB = Notebook DT = Desktop WT = Workstation RPOS = Retail Point of Sales

* Our goods comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Your rights under the Australian Consumer Law operate alongside, and in addition to, your rights under the HP Limited Warranty and all rights you acquire if you purchase a HP Care Pack.