For Business

Extended Warranty

This service allows you to extend your HP Limited warranty to provide you with up to 5 years of coverage. Enjoy a peace of mind with a longer warranty covering your HP product, saving you from unnecessary costs should your product malfunction during this 5 year period (and your rights under the Australian Consumer Law have already been exhausted).

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Accidental Damage Protection

This service lets you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal usage of computing products. It also covers damaged liquid crystal displays (LCDs), and broken parts.

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Next Business Day Onsite For Travellers

This service lets you travel worry-free with local or English language telephone and onsite support. For issues that cannot be resolved through local remote support, an authorised HP representative will arrive at your visiting country site the next business day to resolve the issue.

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HP Data Recovery Service

This service allows for an unlimited number of data recoveries within your coverage window. Choose from coverage options of 1 to 5 years, with the additional benefit of having hassle-free remote diagnosis and support.

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Defective Media Retention

The service allows you to keep your malfunctioning drive on which sensitive data is stored, instead of returning it to HP. In event of problems with the disk, an HP engineer diagnoses your disk and provides a replacement if required.

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HP Premium Care Pack Services for Small Business

As a small business, you have limited or no access to IT support. This means that any technical issue arising can have a rapid and potentially serious impact on your business. That’s why we have extended our portfolio of HP Care Pack Services with the addition of HP Premium Care Pack Services for small businesses.

Types of HP Premium Care Pack Services

13/6 call support
Support staff are available when you need them – 13 hours/day (8 am to 9 pm), 6 days a week from Monday to Saturday.

Priority call
You will have access to a dedicated call centre where qualified professionals and certified specialists will be able to provide a rapid response.

Next Business Day onsite service
If a hardware problem cannot be resolved remotely, there’s no need to return the PC – one of our highly skilled technicians will be with you on the next business day.

Collaborative 3rd party software support
If you encounter software problems, HP will offer you support by providing contact details of the software vendor to enable you log a case directly. HP Premium Care Pack Service provides collaborative 3rd party support with the following software vendors:

Adobe®
AMD/ATI™
Citrix
Hitachi
Intel®
Intervideo (Corel)
McAfee
Microsoft® Office
Microsoft® Windows®
Norton Internet Security
NVIDIA®
Red Hat
Roxio (Rovi)
Seagate
Skype Sonic (Rovi)
Sun Java
WesternDigital

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