$50 Compensation Offer Following ACCC Action


Compensation Program

As part of a court-enforceable undertaking provided to the Australian Competition and Consumer Commission, HP is offering $50 compensation to certain consumers in Australia who were unable to use their HP printer when trying to print using an ink cartridge with a non-HP chip on or after 13 September 2016. Consumers may have experienced this problem due to technology installed by HP in those printers at manufacture, or through a firmware update. HP calls this technology “Dynamic Security.” Dynamic Security was designed to prevent those printers from printing with ink cartridges with non-HP chips. Click here for more information about Dynamic Security.

Australian consumers who have been affected by this technology may be entitled to compensation. HP's compensation offer will be in place from 3 May 2018 to 13 August 2018.

Only certain HP printers contained this technology. If you have experienced this issue, please click here for a list of affected HP printer models to see if you may be eligible for compensation.

If you own an affected HP printer model, you must complete the following additional requirements to initiate a claim for compensation:

  • Generate a Printer Status Report from the affected HP printer. Click here for instructions on how to generate a Printer Status Report.
  • Complete a Claim Form. Click here to access the Claim Form.
  • Send your completed Claim Form and Printer Status Report to HP by:
    • Scanning (or taking a photo with your mobile phone) and emailing to aucustomerexperience@hp.com OR
    • Sending by mail to:

      Compliments and Complaints Officer
      Re Dynamic Security Compensation Scheme
      HP PPS Australia Pty Ltd
      Level 5, Building F, Rhodes Corporate Park,
      1 Homebush Bay Drive
      Rhodes, NSW, 2138

The deadline to submit your Claim Form and Printer Status Report to HP is 13 August 2018.

After reviewing your documentation, an HP customer service representative will contact you after receipt of your application to inform you whether or not you are eligible to receive compensation.

For more information about HP's compensation offer or for assistance in preparing the relevant documentation, please contact HP on 1800 625 236 or (02) 8934 4357, 8:30am-5:30pm AEST Monday to Friday (excluding public holidays) and reference: Dynamic Security Compensation Scheme.


List of Affected Printers

Following is a list of affected HP printer models. If you own one of these printer models, you may be eligible for compensation:

  • HP OfficeJet Pro 6230
  • HP OfficeJet 6820
  • HP OfficeJet Pro 6830
  • HP OfficeJet Pro 8610
  • HP OfficeJet Pro 8620
  • HP OfficeJet Pro 8630
  • HP OfficeJet Pro X451dw
  • HP OfficeJet Pro X551dw
  • HP OfficeJet Pro X476dw MFP
  • HP OfficeJet Pro X576dw MFP


Instructions for Printing a Printer Status Report

If you own an affected HP printer model and need instructions on how to print out a Printer Status Report, please click on the appropriate link below:


Related links: