Technical Support

Support for: Contact Details / Support Type Hours of operation
DeskJet, OfficeJet (excluding: Office 8000 Enterprise, OfficeJet Pro X Series), Photosmart, LaserJet Series 1000, P1000, M1000 Series, Colour LaserJet CP1000 Series, CM1415 Series, LaserJet Pro 100 and 200 series, HP ScanJet 200 1300 721 147
If dialling internationally:
+61 2 8934 4380
Monday - Friday - 8:30am - 5:30pm
(excluding public holidays)

( English only - Support times are Local times )
HP Pavilion Desktop PC Support & Spare Parts 1300 721 147
If dialling internationally:
+61 2 8934 4380
Monday - Friday 8:30am - 5:30pm
(excluding public holidays)

( English only - Support times are Customer Local Time )
Compaq Presario PC Support & Spare Parts 1300 888 423
If dialling internationally:
+61 2 8934 2485
Monday - Friday 8:30am - 5:30pm
(excluding public holidays)

( English only - Support times are Customer Local Time )
HP Calculators 1 300 551 664 Monday - Friday 9am - 5pm AEST
(excluding public holidays)

( English only - AEST )
Authorised Parts Reseller - spare part sales via HP authorised supplier 1 800 670 054
If dialling internationally:
+61 2 9022 9241
Monday - Friday 9am - 5pm
(excluding public holidays)

( English only - AEST )
Printers, Plotters, Desktop PC's, Work Station, Thin Clients, RPOS, Virtualisation Software, Notebooks inc. Pavilion and Presario, Tablets, Scanners (ex. ScanJet 200), OfficeJet 8000 Enterprise Series, OfficeJet Pro X Series

When logging a new support call the following information will need to be supplied:
  • Serial number
  • Product model or Software description
  • Contact name, telephone number and email address details
  • Location of faulty equipment
  • Description of problem and any troubleshooting you have already performed
  • Business Impact: Critical/High/Medium/Low
  • Any other relevant information (eg. Your helpdesk reference number, etc)

When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")
Support / Warranty
13 10 47

If dialling internationally: +61 2 8278-1039

Online Support & Troubleshooting

Tips for using Speech Recognition phone system
Monday - Friday 8.30am - 5.30pm
(ex. public holidays)

(English only - Support times are Customer Local Time, or AEST if dialling internationally. Mobile callers: check your phone plan for costs when calling Priority 13 numbers)
HP Care Pack and Contract
1800739350

If dialling internationally: +61 2 8278 -4072

Online Support & Troubleshooting

Tips for using Speech Recognition phone system
HP Carepack Services cover the following time periods
(please check your contract for your relevant time coverage)
  • 8.30am to 5.30pm, ( 9 Hours ) Monday to Friday excluding Public Holidays
  • 8.30am to 9.30pm (13 Hours) Monday to Friday excluding Public Holidays
  • 24 hours , 7 days per week including all Public Holidays


( English only - AEST )
Sales consultation
Home & Home Office
  • general pre-sales enquiries
1300 304 889
If dialling internationally:
+61 2 8823 2485
9.00am - 5.30pm AEST
Mon. - Fri. (excluding public holidays)

( English only )
Small & Medium Business
  • general pre-sales enquiries
1300 304 889
If dialling internationally:
+61 2 8823 2485
9:00 a.m. - 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)

( English only )
Business partners 13 22 47
If dialling internationally:
+61 2 8823 2485
9:00 a.m. - 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)

( English only )
All other enquiries (non-sales related)
General enquiries 13 15 47
If dialling internationally:
+61 2 8823 2485
8:30 a.m. to 5:00 p.m. AEST Mon. - Fri.
(excluding Public Holidays)

( English only )
Compliments & Complaints Line 1800 625 236 or
(02) 8934 4357
8:30 a.m. – 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)