Technical Support
Support for:
Contact Details / Support Type
Hours of operation
except those listed separately below
13 10 47
If dialling internationally: +61 2 8278-1039
Printers, Plotters, Desktop PC's, Work Station, Thin Clients, RPOS, Virtualisation Software, IPAQ or Jornanda Handhelds, Notebooks (ex. Pavilion and Presario), Scanners, digital projectors,
Monday - Friday 8.30am - 5.30pm
(ex. public holidays)
Pavilion or Presario Notebooks
Monday - Friday – 8:30am - 5.30pm
Saturday 10am - 4pm
(ex. public holidays)
UPS, Storage and Networking
Monday - Friday 8.30am – 5.30pm
(ex. public holidays)
HP9000, HP3000, Alpha and EVA
24 hours a day, 7 days a week
( English only - Support times are Customer Local Time, or AEST if dialling internationally. Mobile callers: check your phone plan for costs when calling Priority 13 numbers)
1300 721 147
If dialling internationally: +61 3 8833 5000
Monday - Friday - 9am - 5:30pm
Saturday 10am - 4pm
(excluding public holidays)
( English only - Support times are Local times )
1300 721 147
If dialling internationally: +61 3 8833 5000
Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
( English only - Support times are Customer Local Time )
Compaq Presario PC Support & Spare Parts
1300 888 423
If dialling internationally: +61 3 8833 5000
Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
( English only - Support times are Customer Local Time )
HP MediaSmart Server & HP StorageWorks DataVault
1 800 83 9667
24 hours a day, 7 days a week
HP Calculators
1 300 551 664
Monday - Friday 9am - 5pm AEST
(excluding public holidays)
HP WebOS support
(Including HP TouchPad and Palm products)
1800 282 653
Monday-Friday 8:30am-5:30pm
(excluding public holidays)
HP Parts Store - spare part sales direct from HP for commercial printers, servers, desktops, and laptops only
* For consumer product replacement parts, please contact the relevant product support line
1 300 301 099
If dialling internationally: +61 2 9022 5353
Monday - Friday 9am - 5pm
(excluding public holidays)
1 800 670 054
If dialling internationally: +61 2 9022 9241
Monday - Friday 9am - 5pm
(excluding public holidays)
( English only - AEST )
13 11 47
If dialling internationally: +61 280 31 8316
HP Carepack Services cover the following time periods (please check your contract for your relevant time coverage)
· 8.30am to 5.30pm, ( 9 Hours ) Monday to Friday excluding Public Holidays
· 8.30am to 9.30pm (13 Hours) Monday to Friday excluding Public Holidays
· 24 hours , 7 days per week including all Public Holidays
( English only - AEST )
Enterprise Management
Software support, including Dataprotector and former OpenView, Novadigm, Peregrine, Mercury and Tower products
Primary: +61 2 8023 8760
Secondary: 131147
24 hours a day, 7 days a week
( English only)
Sales consultation
Enquiry Type
Phone number
Hours of operation
- general pre-sales enquiries
If dialling internationally: +61 3 8833 5000
Mon. - Fri. (excluding public holidays)
- general pre-sales enquiries
1300 305 017
If dialling internationally: +61 3 8833 5000
9:00 a.m. - 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)
( English only )
If dialling internationally: +61 3 8833 5000
Mon. - Fri. (excluding public holidays)
All other enquiries (non-sales related)
Enquiry Type
Phone number
Hours of operation
If dialling internationally: +61 3 8833 5000
(excluding Public Holidays)
1300 477 748
9:00 a.m. to 5:00 p.m. AEST Mon. - Fri.
(excluding Public Holidays)
( English only )