Technical Support

Support for:
Contact Details / Support Type
Hours of operation
DeskJet, OfficeJet (excluding: Office 8000 Enterprise, OfficeJet Pro X Series), Photosmart, LaserJet Series 1000, P1000, M1000 Series, Colour LaserJet CP1000 Series, CM1415 Series, LaserJet Pro 100 and 200 series, HP ScanJet 200

1300 721 147
If dialling internationally: +61 2 8405 8654








Monday - Friday - 9am - 5:30pm
Saturday 10am - 4pm
(excluding public holidays)

( English only - Support times are Local times )

HP Pavilion Desktop PC Support & Spare Parts

1300 721 147
If dialling internationally: +61 2 8405 8654

Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)

( English only - Support times are Customer Local Time )

Compaq Presario PC Support & Spare Parts

1300 888 423
If dialling internationally: +61 2 8405 8654

Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)

( English only - Support times are Customer Local Time )

HP MediaSmart Server & HP StorageWorks DataVault

1 800 83 9667

24 hours a day, 7 days a week

( English only )

HP SimpleSave & HP Portable Hard Drives

International Toll Free 0011 800 63 666 666
»online http://hpsupport.wdc.com/hpsupport/

Monday - Friday 8am - 4pm AEST
(excluding public holidays)

( English only - AEST )

HP Calculators

1 300 551 664

Monday - Friday 9am - 5pm AEST
(excluding public holidays)

( English only - AEST )

HP WebOS support
(Including HP TouchPad and Palm products)

Monday-Friday 8:30am-5:30pm
(excluding public holidays)

( English only - AEST )

HP Parts Store - spare part sales direct from HP for commercial printers, servers, desktops, and laptops only
* For consumer product replacement parts, please contact the relevant product support line


1300 301 099




8am – 8pm Monday to Friday
Number valid only when dialling from within Australia

Authorised Parts Reseller - spare part sales via HP authorised supplier

1 800 670 054
If dialling internationally: +61 2 9022 9241

Monday - Friday 9am - 5pm
(excluding public holidays)

( English only - AEST )

Enterprise Management
Software support, including Dataprotector and former OpenView, Novadigm, Peregrine, Mercury and Tower products

Primary: +61 2 8023 8760
Secondary: 131147


24 hours a day, 7 days a week

( English only)

Support for all HP Products
except those listed separately above

When logging a new support call the following information will need to be supplied:

1. Serial number
2. Product model or Software description
3. Contact name, telephone number and email address details
4. Location of faulty equipment
5. Description of problem and any troubleshooting you have already performed
6. Business Impact: Critical/High/Medium/Low
7. Any other relevant information (eg. Your helpdesk reference number, etc)

When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")

13 10 47
If dialling internationally: +61 2 8278-1039

»Online Support & Troubleshooting

»Tips for using Speech Recognition
phone system







Printers, Plotters, Desktop PC's, Work Station, Thin Clients, RPOS, Virtualisation Software, IPAQ or Jornanda Handhelds, Notebooks (ex. Pavilion and Presario), Tablets, Scanners (ex. ScanJet 200), digital projectors, OfficeJet 8000 Enterprise Series, OfficeJet Pro X Series
Monday - Friday 8.30am - 5.30pm
(ex. public holidays)



Pavilion or Presario Notebooks
Monday - Friday – 8:30am - 5.30pm
Saturday 10am - 4pm
(ex. public holidays)



UPS, Servers, Storage and Networking
Monday - Friday 8.30am – 5.30pm
(ex. public holidays)



Enterprise Virtual Array (EVA)
24 hours a day, 7 days a week
(ex. public holidays)



( English only - Support times are Customer Local Time, or AEST if dialling internationally. Mobile callers: check your phone plan for costs when calling Priority 13 numbers)

HP Carepack and Contract Support

When logging a new support call the following information will need to be supplied:

1. Serial number, Support Account Reference, or SAID
2. Product model or Software description (plus Brand if multi-vendor)
3. Contact name, telephone number and email address details
4. Location of faulty equipment
5. Description of problem and any troubleshooting you have already performed
6. Business Impact: Critical/High/Medium/Low
7. Any other relevant information (eg. Your helpdesk reference number, etc)

When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")

13 11 47
If dialling internationally: +61 280 31 8316


»Online Support & Troubleshooting


»Tips for using Speech Recognition
phone system
















HP Carepack Services cover the following time periods (please check your contract for your relevant time coverage)
· 8.30am to 5.30pm, ( 9 Hours ) Monday to Friday excluding Public Holidays
· 8.30am to 9.30pm (13 Hours) Monday to Friday excluding Public Holidays
· 24 hours , 7 days per week including all Public Holidays

( English only - AEST )

Sales consultation
Home & Home Office
- general pre-sales enquiries
1300 304 889
If dialling internationally: +61 2 8405 8654
9.00am - 5.30pm AEST
Mon. - Fri. (excluding public holidays)
( English only )
Small & Medium Business
- general pre-sales enquiries

1300 304 889
If dialling internationally: +61 2 8405 8654

9:00 a.m. - 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)

( English only )

Business partners

13 22 47
If dialling internationally: +61 2 8405 8654

9:00 a.m. - 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)

( English only )

HP Software
1800 784 389

9:00 a.m. - 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)
Voicemail other hours
( English only )
All other enquiries (non-sales related)
General enquiries
13 13 47
If dialling internationally: +61 2 8405 8654
8:30 a.m. to 5:00 p.m. AEST Mon. - Fri.
(excluding Public Holidays)
( English only )
Compliments & Complaints Line

1800 625 236 or (02) 8934 4357

8:30 a.m. – 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)