Technical Support
Support for:
Contact Details / Support Type
Hours of operation
1300 721 147
If dialling internationally: +61 3 8833 5000
Monday - Friday - 9am - 5:30pm
Saturday 10am - 4pm
(excluding public holidays)
( English only - Support times are Local times )
1300 721 147
If dialling internationally: +61 3 8833 5000
Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
( English only - Support times are Customer Local Time )
Compaq Presario PC Support & Spare Parts
1300 888 423
If dialling internationally: +61 3 8833 5000
Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
( English only - Support times are Customer Local Time )
HP MediaSmart Server & HP StorageWorks DataVault
1 800 83 9667
24 hours a day, 7 days a week
HP SimpleSave & HP Portable Hard Drives
International Toll Free 0011 800 63 666 666
»online
http://hpsupport.wdc.com/hpsupport/
Monday - Friday 8am - 4pm AEST
(excluding public holidays)
HP Calculators
1 300 551 664
Monday - Friday 9am - 5pm AEST
(excluding public holidays)
HP WebOS support
(Including HP TouchPad and Palm products)
Monday-Friday 8:30am-5:30pm
(excluding public holidays)
HP Parts Store - spare part sales direct from HP for commercial
printers, servers, desktops, and laptops only
* For consumer product replacement parts, please contact the
relevant product support line
If dialling internationally: +61 2 9022 5353
Monday - Friday 9am - 5pm
(excluding public holidays)
1 800 670 054
If dialling internationally: +61 2 9022 9241
Monday - Friday 9am - 5pm
(excluding public holidays)
( English only - AEST )
Enterprise Management
Software
support, including Dataprotector and former OpenView, Novadigm,
Peregrine, Mercury and Tower products
Primary: +61 2 8023 8760
Secondary: 131147
24 hours a day, 7 days a week
( English only)
except those listed separately above
When logging a new support call the following information will need to be supplied:
1. Serial number
2. Product model or Software description
3. Contact name, telephone number and email address details
4. Location of faulty equipment
5. Description of problem and any troubleshooting you have already performed
6. Business Impact: Critical/High/Medium/Low
7. Any other relevant information (eg. Your helpdesk reference number, etc)
When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")
13 10 47
If dialling internationally: +61 2 8278-1039
Printers, Plotters, Desktop PC's, Work Station, Thin Clients,
RPOS, Virtualisation Software, IPAQ or Jornanda Handhelds,
Notebooks (ex. Pavilion and Presario), Scanners (ex. ScanJet
200), digital projectors, OfficeJet 8000 Enterprise Series,
OfficeJet Pro X Series
Monday - Friday 8.30am - 5.30pm
(ex. public holidays)
Pavilion or Presario Notebooks
Monday - Friday – 8:30am - 5.30pm
Saturday 10am - 4pm
(ex. public holidays)
UPS, Servers, Storage and Networking
Monday - Friday 8.30am – 5.30pm
(ex. public holidays)
Enterprise Virtual Array (EVA)
24 hours a day, 7 days a week
(ex. public holidays)
( English only - Support times are Customer Local Time, or AEST if dialling internationally. Mobile callers: check your phone plan for costs when calling Priority 13 numbers)
When logging a new support call the following information will need to be supplied:
1. Serial number, Support Account Reference, or SAID
2. Product model or Software description (plus Brand if multi-vendor)
3. Contact name, telephone number and email address details
4. Location of faulty equipment
5. Description of problem and any troubleshooting you have already performed
6. Business Impact: Critical/High/Medium/Low
7. Any other relevant information (eg. Your helpdesk reference number, etc)
When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")
HP Carepack Services cover the following time periods (please
check your contract for your relevant time coverage)
· 8.30am to 5.30pm, ( 9 Hours ) Monday to Friday excluding
Public Holidays
· 8.30am to 9.30pm (13 Hours) Monday to Friday excluding Public
Holidays
· 24 hours , 7 days per week including all Public Holidays
( English only - AEST )
Sales consultation
- general pre-sales enquiries
If dialling internationally: +61 3 8833 5000
Mon. - Fri. (excluding public holidays)
- general pre-sales enquiries
1300 305 017
If dialling internationally: +61 3 8833 5000
9:00 a.m. - 5:30 p.m. AEST
Mon. - Fri. (excluding public holidays)
( English only )
If dialling internationally: +61 3 8833 5000
Mon. - Fri. (excluding public holidays)
All other enquiries (non-sales related)
If dialling internationally: +61 3 8833 5000
(excluding Public Holidays)