HP Care Pack Services

For business printers

Services for printers for business

Get technical support when you need it. With expert assistance swiftly available onsite or over the phone, you will never have to worry about keeping your printers running.

Service Offerings

Installation Service with Network Setup

Get your HP printer up and running with ease. With a HP engineer onsite to help you install and assemble all HP accessories, hardware verification, network setup and conduct basic administrator familiarization, you won't have to worry about a thing.

Next Day Onsite Service with Maintenance Kit Replacement Service

A HP Authorized Representative will resolve your issue onsite the next day when you make a service call before 2 p.m. local time. When an alert appears, we will also provide you with a replacement of a maintenance kit. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support.

Next Day Onsite Exchange Service

Get a HP Authorized Representative to provide and install a replacement unit onsite the next day when you make a service call before 2 p.m. local time. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support.

Next Day Exchange Service

A replacement printer will be shipped to you via courier by the next business day when you make a service call before 2 p.m. local time. The courier will also pick up the defective unit in the same trip. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support.

Standard Exchange Service

Have a replacement part shipped to you via courier within 3 to 5 days when you make a service call before 2 p.m. local time. The courier will also pick up the defective unit in the same trip. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support.

Technical Phone Support Service

Get readily available support when you need it. With this service, you have direct access to the HP Enhanced Technical support centre, with unlimited calls during the 1-year service plan. Lines are open from 8.30 a.m. to 5.30 p.m.

Critical Service

Next Day Onsite Service, Call to Repair (Critical)

Resolve your issue with a HP Authorized Representative onsite by the next day when you make a service call before 2 p.m. local time. Benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support.

Same Day Onsite Service, 4 hours response (Critical)

Make a service call before 2 p.m. local time and have a HP Authorized Representative onsite within 4 hours. You will also benefit from continuous service for up to 3 years, including Enhanced Technical Phone Support. Service calls received after 1 p.m. local time may be carried over to the next coverage day.

Premium Service

Next Day Onsite Service with Disk Media Retention (Premium)

Have a HP technician onsite by the next business day when you encounter a problem with your printer. If there is a defective disk drive with sensitive information, a replacement will be provided. What's more, you get to keep the failed drive.

Maintenance Kit Replacement Service (Premium)

In order to properly maintain your printer and print quality, your maintenance kit needs to be replaced when an alert appears. Get onsite replacement of consumable parts and printer cleaning by an HP-employed Service Engineer or Authorized Support Provider. All consumable parts and labor are included in this package.

Basic Assistance Service (Premium)

Access a comprehensive support solution designed for LaserJets requiring proactive solutions within defined service features at a lower cost. This service is on a single event-based, short-term basis. A HP-employed Service Engineer or Authorized Support Provider will provide you with basic assistance.

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Contact Us

To buy HP Care Packs, please contact our call center at 1300-304-889