HP Software Premier Support; our portfolio of enhanced product support, helps you use, support and optimize HP Software products by providing you with reactive support* and enhanced proactive support services. HP Software Premier Support offers you elevated, personalized support for HP Software to help you achieve lower, more predictable costs, focus on innovation and derive more value from your software investments.
- Enhanced reactive support with higher service-level objectives
- Accountable, named HP Software contacts who understand your IT environment
- Proactive support to minimize the risk of service disruption
- Proactive management from a technical account manager
- Enhanced escalation management
* HP Software Premier Response and HP Software Enterprise Priority are alternative names for the same offering. HP Software Premier Response is the name given to this offering for HP IM, HP ArcSight, and HP Fortify products. For HP Hybrid and Cloud products, this offering is called HP Software Enterprise Priority.