HP Software Premier Support Ensure that you foresee any issues and resolve them before they impact your business. This service is designed to provide you with proactive support, a Technical Account Manager who knows your business and IT environment and can assist with strategic advice, provide quarterly reviews, case history monitoring/analysis , escalation management, and update planning. Your Technical Account Manager will co-ordinate HP resources, liaise with third-party vendors and manage escalation to keep your systems running optimally. |
Enhanced incident management - Co-ordination with 3rd party vendors
- Enhanced technical escalation management
- Enhanced patch management
- Management of technical support incidents
Personalized/proactive support planning- Premier start-up & kick-off meeting
- Technical advisor
- Customer operational profile management
- Account support plan
- Remote reviews
- On-site visits
Point of accountability- Quarterly technical review
- Optional Named Advanced Support Engineer
Flexible proactive support options- Optional technical service days
(HPSW Premier Support customers must have a valid HPSW Enterprise Priority contract in place.)
(IM, ArchSight and Fortify customers must have a HPSW Foundation Support contract in place.) |
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