The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), is important to Ontario and HP as well. About 1.85 million people in Ontario have a disability – that is one in seven people. Over the next 20 years as people grow older, the number of people with a disability will rise to one in five Ontarians. The AODA is legislation designed to make Ontario barrier-free to people with disabilities by 2025.
The Customer Service Standard is the first of five standards that will help lead the way to an accessible Ontario by 2025. People, businesses and other organizations that provide goods or services to the public or to other businesses or organizations in Ontario (“providers”) - no matter where that business is located in the world - have legal obligations under the standard.
This standard is aimed at making their customer service operations accessible to people with disabilities and HP must comply with this standard by January 1, 2012. The standard applies to all people or organizations, both public and private, that provides goods or services either directly to the public or to other businesses or organizations and has one or more employees in Ontario.
The following sections on this page provide information about Accessibility at HP Canada, customer service and accessibility policies, posting of temporary service disruption, accessing service and providing feedback, AODA training, requests for AODA documentation in alternative format, and the HP Canada Customer Service Plan.
Accessibility at HP CanadaAccessibility at HP Canada (PDF, 73KB)
HP Canada Multi-Year Accessibility PlanHP Canada Multi-Year Accessibility Plan (PDF, 201KB)
Customer Service Standard and Accessibility PoliciesCustomer Service and Accessibility Policies (PDF, 87KB)
Posting of Temporary Service Disruption
Notice of Service Disruption
Scheduled/Current Service Disruptions:Posting of Temporary Service Disruption (PDF, 62KB)
Accessing Service and Providing FeedbackAccessing Service and Providing Feedback (PDF, 284KB)
The document in the above link contains an HP Feedback Process Form that can be used to provide feedback or comments about HP Customer Service Accessibility.
AODA TrainingAODA Training (PDF, 95KB)
Request for AODA Documentation in Alternative FormatRequest for AODA Documentation in Alternative Format (PDF, 120KB)
HP Canada Accessible Customer Service PlanHP Canada Accessible Customer Service Plan (PDF, 99KB)
Information about modification to this or other policies is also contained in the document above.