Accessibility for Ontarians
with Disability Act

Accessibility Standards

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), is important to Ontario and HP as well. About 1.85 million people in Ontario have a disability – that is one in seven people. Over the next 20 years as people grow older, the number of people with a disability will rise to one in five Ontarians. The AODA is legislation designed to make Ontario barrier-free to people with disabilities by 2025.

The Customer Service Standard is the first of five standards that will help lead the way to an accessible Ontario by 2025. People, businesses and other organizations that provide goods or services to the public or to other businesses or organizations in Ontario (“providers”) - no matter where that business is located in the world - have legal obligations under the standard.

This standard is aimed at making their customer service operations accessible to people with disabilities and HP must comply with this standard by January 1, 2012. The standard applies to all people or organizations, both public and private, that provides goods or services either directly to the public or to other businesses or organizations and has one or more employees in Ontario.

For more details on AODA, why it is important, and some helpful links that explain more about the related standards, see this document:

AODA Overview (PDF, 107KB)

The following sections on this page provide information about Accessibility at HP Canada, customer service and accessibility policies, posting of temporary service disruption, accessing service and providing feedback, AODA training, requests for AODA documentation in alternative format, and the HP Canada Customer Service Plan.

Accessibility at HP Canada

For an overview of HP’s commitment to accessibility as well as a link to the HP Accessibility Policy, see this document:

Accessibility at HP Canada (PDF, 73KB)

HP Canada Multi-Year Accessibility Plan

The HP Canada Multi-Year Accessibility Plan outlines strategies and actions to identify, remove and prevent barriers for people with disabilities in HP Canada’s programs, services, and facilities therefore increasing accessibility. The plan also details our strategy for meeting Ontario’s accessibility legislation, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

HP Canada Mulit-Year Accessibility Plan (PDF, 484KB)

Customer Service Standard and Accessibility Policies

This document provides specific information about the Customer Service Standard as well as core principles that support this standard:

Customer Service and Accessibility Policies (PDF, 87KB)

Posting of Temporary Service Disruption

Notice of Service Disruption

Scheduled/Current Service Disruptions:

Currently, there are no disruptions to report.
For a description of reporting and posting methods for planned disruption and unexpected disruption, see this document:

Posting of Temporary Service Disruption (PDF, 62KB)

Accessing Service and Providing Feedback

The following document describes the steps which a person with a disability can follow to access our services, and how to provide further feedback or comments to the HP Canada AODA Officer:

Accessing Service and Providing Feedback (PDF, 284KB)

The document in the above link contains an HP Feedback Process Form that can be used to provide feedback or comments about HP Customer Service Accessibility.

AODA Training

Information about HP’s commitment to AODA training as well as links to training resources are found in this document:

AODA Training (PDF, 95KB)

Request for AODA Documentation in Alternative Format

To request AODA Documentation in Alternative Format, please complete this form:

Request for AODA Documentation in Alternative Format (PDF, 120KB)

Please return the completed form via mail or fax to:
HP Canada AODA Officer, Human Resources

Mail:

5150 Spectrum Way
Mississauga, Ontario, L4W 5G1, Canada
Fax: 905-443-3803

HP Canada Accessible Customer Service Plan

A Summary of the HP Canada Accessible Customer Service Plan, including what HP has done and will do in the areas of assistive devices, communications, service animals, support persons, notice of temporary disruption, training and the feedback process, is provided in the following link:

HP Canada Accessible Customer Service Plan (PDF, 99KB)

Information about modification to this or other policies is also contained in the document above.