Assistance et consultation proactives pour les environnements informatiques complexesLes services HP Proactive Care fournissent un niveau supérieur d'assistance pour les entreprises gérant des environnements informatiques complexes. Taillés pour les environnements convergents, virtualisés et basés sur le cloud, les services Proactive Care comprennent des conseils, recommandations et activités de rapport proactifs de la part d'experts technologiques HP, ainsi qu'un support pointu et rapide Les services HP Proactive Care sont disponibles directement auprès d'HP et via notre réseau mondial de partenaires ServiceONE agréés. |
Proactive advice and reporting - Consultation with remote HP Technical Account Manager
- Twice a year platform scan using HP Insight Remote Support; performance, configuration and security recommendations
- Twice a year platform review and analysis; firmware and software assessments and recommendations
- Quarterly Incident report and trend analysis; identify recurring issues and recommended actions for IT environment and configuration
Rapid connection to advanced technical skills - Advanced Solution Center support, from Technical Solution Specialist, for faster resolution of issues
- Single point of contact for start to finish case ownership
- Collaboration with software ISV’s
Choice of support levels - Next Business Day, 24 x7, 4 hour response or 6 hour call to repair
- Defective Media Retention or no Defective Media Retention
- 24 x 7 software support for software purchased from HP
Personalized Support Option - Assigned Account Support Manager to provide collaborative onsite technical and operational advice
- Annual support plan aligned to IT priorities
- Twice a year support reviews
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Meet the ExpertsConnect with our TS experts for proactive support and consultation for converged, virtualized and cloud-based environments. Learn about remote and onsite support, proactive scans and reports and regular consultations with HP technology experts. |
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