Replacement programs and product recalls

Replacement programs

HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.

Recalls

In cooperation with the U.S. Consumer Product Safety Commission, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.

Rappel de sécurité concernant le cordon d'alimentation AC des ordinateurs portables HP et programme de remplacement

Le 26 août 2014, HP a annoncé qu'elle faisait un rappel volontaire de certains cordons d'alimentation de pouvoirs distribués dans le monde entier. Ces cordons étaient utilisés avec les adaptateurs AC d'ordinateurs portables et mini-portables HP et Compaq et de certains accessoires comme des stations d’accueil. Un programme de remplacement a été mis en place, en collaboration avec divers organismes de réglementation gouvernementaux. Les cordons d'alimentation rappelés pourraient surchauffer et poser des risques d'incendie ou de brûlure. Le rappel concerne les cordons d'alimentation livrés avec des produits et accessoires vendus de septembre 2010 à juin 2012. Les clients de HP concernés par ce rappel sont admissibles au programme de remplacement et peuvent donc recevoir, sans frais, un nouveau cordon d'alimentation pour chaque cordon vérifié et affecté par le rappel.

HP Fax machine safety recalls

In cooperation with the U.S. Consumer Product Safety Commission and other safety regulatory authorities, HP announced voluntary safety recalls for certain HP single function Fax Machine models. HP Fax 1040 and 1050 were recalled on January 31, 2012 in Canada, Mexico and U.S.A, and HP Fax 1010 and 1010xi were recalled on June 28, 2008 for Canada, Mexico and U.S.A. Affected HP customers are eligible to receive a rebate for qualified products.

HP notebook battery safety recall

In cooperation with the U.S. Consumer Product Safety Commission and other safety regulatory authorities, HP announced worldwide safety recall and replacement programs for batteries used in certain HP notebooks on the following dates: May 14, 2009 (expanded on May 19, 2010 and May 26, 2011), October 30, 2008, April 20, 2006 and October 14, 2005. HP customers affected by these programs are eligible to receive a replacement battery for each verified, recalled battery, at no cost.

HP L2035 Flat Panel Monitor Safety recall

On some L2035 Flat Panel Monitors, a ground clip may have been incorrectly installed within the inside plastic panel of the monitor, posing a potential for an electric shock hazard.

The power adapter used with certain HP Vectra speakers is not grounded.

 

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