HP Expands Service Offerings for HP Elite Series Users to Create Unrivaled Customer Experience
PALO ALTO, Calif. -- HP today announced an expanded suite of customer service and support available to its premium HP Elite Series-brand business customers in the United States to create an unrivaled customer experience.
The HP Elite premium technical support package was introduced one year ago to give HP Elite Series customers a differentiated, white glove customer support experience. The initial program features 24/7 support, 365 days a year, and support specialists who are dedicated to the HP Elite family of products.
In a recent research report conducted by Technology Business Research, HP Elite Support ranked No. 1 in overall customer satisfaction for standard phone support services.(1)
The expanded program includes:
- Direct Connect – offers a dedicated support phone number for Elite Series customers
- Agent of choice – allows customers to select the call center agent with whom they wish to work
- Advance scheduling – permits customers to schedule support calls at a time convenient to them
- Concierge service – assists Elite customers in setting up and using their unlimited cloud storage (provided in conjunction with Box)
- Prioritized repairs – offers prioritized service through the HP Repair Center
“The HP Elite Series customer support package offers one of the most comprehensive suites of services in the marketplace, which translates into the ultimate customer experience,” said Cliff Wagner, vice president, Customer Services and Sales, Personal Systems Group – Americas, HP. “The Elite Series support program delivers on our promise to provide exceptional, hassle-free support to our customers.”
The new Elite Series support features are immediately available to HP Elite customers in the United States and come standard with every HP Elite Series purchase. HP plans to roll out additional support technologies and services in the coming months.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
(1) The HP Elite Phone Support Customer Satisfaction Study was commissioned with Technology Business Research, Inc. by HP. The study included an online survey, fielded between Oct. 21, 2011, and Nov. 4, 2011, of 557 U.S. HP Elite, Dell and Lenovo PC users who contacted phone support within six weeks of the survey timeframe. The study has an error rate of +/- 4.15 percent at a 95 percent confidence level.
This news advisory contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations, including execution of restructuring and integration plans; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP’s intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; expectations and assumptions relating to the execution and timing of restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2011 and HP’s other filings with the Securities and Exchange Commission. HP assumes no obligation and does not intend to update these forward-looking statements.
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HP crea nuevas posibilidades para que la tecnología tenga un impacto significativo sobre las personas, los negocios, los gobiernos y la sociedad. HP, la empresa de tecnología más grande del mundo, reúne un catálogo que incluye impresión, informática personal, software, servicios e infraestructura de TI para resolver los problemas de los clientes. Encuentre más información sobre HP (NYSE: HPQ) en http://www.hp.com