PALO ALTO, Calif. -- HP today announced an expanded suite of customer service and support available to its premium HP Elite Series-brand business customers in the United States to create an unrivaled customer experience.
The HP Elite premium technical support package was introduced one year ago to give HP Elite Series customers a differentiated, white glove customer support experience. The initial program features 24/7 support, 365 days a year, and support specialists who are dedicated to the HP Elite family of products.
In a recent research report conducted by Technology Business Research, HP Elite Support ranked No. 1 in overall customer satisfaction for standard phone support services.(1)
The expanded program includes:
- Direct Connect – offers a dedicated support phone number for Elite Series customers
- Agent of choice – allows customers to select the call center agent with whom they wish to work
- Advance scheduling – permits customers to schedule support calls at a time convenient to them
- Concierge service – assists Elite customers in setting up and using their unlimited cloud storage (provided in conjunction with Box)
- Prioritized repairs – offers prioritized service through the HP Repair Center
“The HP Elite Series customer support package offers one of the most comprehensive suites of services in the marketplace, which translates into the ultimate customer experience,” said Cliff Wagner, vice president, Customer Services and Sales, Personal Systems Group – Americas, HP. “The Elite Series support program delivers on our promise to provide exceptional, hassle-free support to our customers.”
The new Elite Series support features are immediately available to HP Elite customers in the United States and come standard with every HP Elite Series purchase. HP plans to roll out additional support technologies and services in the coming months.
The HP Elite Series includes notebook and tablet PCs, desktops, all-in-ones, workstations and displays. More information is available here.
About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
(1) The HP Elite Phone Support Customer Satisfaction Study was commissioned with Technology Business Research, Inc. by HP. The study included an online survey, fielded between Oct. 21, 2011, and Nov. 4, 2011, of 557 U.S. HP Elite, Dell and Lenovo PC users who contacted phone support within six weeks of the survey timeframe. The study has an error rate of +/- 4.15 percent at a 95 percent confidence level.
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