ITSM Service Operation Journey
The HP ITSM Service Operation Journey is a packaged service addressing the service operation phase of the ITIL lifecycle. The journey begins with classroom training and takes you to gap analysis, maturity assessment, and, finally, to the creation of a continual improvement plan. The ITSM Service Operation Journey:
- Helps your staff gain knowledge, understanding, and experience that lead to lasting improvements.
- Improves the efficiency and effectiveness of your service operation.
- Helps you move from a reactive to a proactive approach.
- Improves the quality of services delivered to your business and customers.