Online Privacy Statement
HP respects your privacy
HP and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page and at the bottom of every HP Web page. Some HP Web pages are P3P-enabled, which allows you additional control over your personal information.
HP is a founding sponsor of the Council of Better Business Bureau's BBBOnLine Privacy Program for privacy certification. HP privacy practices meet the requirements of the Privacy Program and we are proud to display the BBBOnLine Privacy Seal.
HP has also self-certified its privacy practices as consistent with U.S.-E.U. Safe Harbor principles: Notice, Choice, Onward Transfer, Access and Accuracy, Security, and Oversight/Enforcement. More information about the U.S. Department of Commerce Safe Harbor Program can be found at http://www.export.gov/safeharbor/.
HP is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is a worldwide, independent, organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. Because HP wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
The TRUSTe program only covers the information that is collected through the Web site at www.hp.com and www.hewlettpackard.com. The TRUSTe program does not cover information that may be collected through any software downloaded from this Web site.
If you have questions or concerns regarding this statement, you should first contact HP using the contact information included at the end of this statement. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you may contact TRUSTe at http://www.truste.com/consumers/watchdog_complaint.php.
TRUSTe will then serve as a liaison with HP to resolve your concerns.
1. Sites covered by this Privacy Statement
Links to non-HP websites
2. Collection of personal information
To serve you better and understand your needs and interests, HP collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your HP products, enter contests or participate in surveys, or apply for a job at HP, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional sensitive personal information such as salary, Social Security number and banking information. This information will be used by our financial services providers in determining whether to extend you credit.
If you choose to use a tell-a-friend program on our site, we will ask you for your friend's e-mail address and automatically send your friend a one-time e-mail inviting your friend to visit the site. HP uses and stores this information only for the purpose of sending this one-time e-mail and to provide tell-a-friend message blocking, where available.
In addition to the information you provide, HP may also collect information during your visit to an HP website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at an HP website. They may also collect information about your Internet Protocol (IP) address, behavior (i.e. the pages you view, the links you click, and other actions you take in connection with HP websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. HP may also use some of these Automatic Data Collection Tools in connection with certain emails sent from HP and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read How HP uses automatic data collection tools.
HP also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information HP collects from its commercial sources may be used along with the information HP collects when you visit HP's websites. For example, HP may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.
3. How we use your informationThe information HP collects to understand your needs and interests helps HP deliver a consistent and personalized experience. For example, HP may use your information to
- assist you in completing a transaction or order;
- communicate with you about products and services;
- provide service and support;
- update you on new services and benefits;
- provide personalized promotional offers;
- select content to be communicated to you;
- personalize some HP websites;
- allow you to participate in contests and surveys; and
- contact you for market research regarding HP products or services.
We will give you the opportunity to choose your privacy preferences regarding the communications we send (see Your choices and selecting your privacy preferences).
The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or HP and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
4. How we share your information
HP will not sell, rent or lease your personal information to others except as described in this Statement. HP shares personal information in the following ways:
HP retains service providers and suppliers to deliver complete products, services and customer solutions and to assist HP with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of HP and may not use it for any purpose other than to carry out the services they are performing for HP.
HP will require the export of your personal information to other HP-owned business entities in the US and Worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to HP.
Except as described in this Statement, HP will not share the personal information you provide to HP with non-HP third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of HP or its subsidiaries; or (iv) protect the personal safety of HP employees and third parties on HP property.
Circumstances may arise where, whether for strategic or other business reasons, HP decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is HP's practice to seek appropriate protection for information in these types of transactions.
5. Children's privacyHP does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13. We encourage parents and guardians to take an active role in their children's online activities and interests.
6. Your choices and selecting your privacy preferencesHP gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive HP general communications. We give you a choice regarding delivery of HP general communications by postal mail, email and telephone.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.
The email communications that you receive from HP will be provided in accordance with this statement. Some email communications may utilize automatic data collection tools. To learn more, read How HP uses automatic data collection tools.
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
- Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication.
- Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions. Access to many HP subscriptions is available at the Subscriber's Choice web page.
- Write to the HP Privacy Office. Be sure to provide your name, email and postal address, and specific relevant information about the HP subscriptions that you no longer wish to receive.
Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from HP where accepting the communications is a condition of receiving the services.
HP general communications
HP general communications provide information about products, services, and/or support. This may include new product information, special offers, or invitations to participate in market research.
If you are unable to use HP Passport, you may opt out of receiving these general communications by using one of the following methods:
- Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each communication.
- Write to the HP Privacy Office. Be sure to provide your name, email and postal address, and specific relevant information about your privacy preferences.
7. Access to and accuracy of your information
HP strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. HP provides individuals with reasonable access to personal information that they provided to HP and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to HP you can return to the Web page where you originally submitted your data and follow the instructions on that Web page, use HP Passport where enabled, or contact the HP Privacy Office.
8. Keeping your personal information secure
HP takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, HP utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect.
When collecting or transferring sensitive information such as credit card information we use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, HP subscribes to a fraud management service. This service gives you and HP an extra level of security to guard against credit card fraud and to protect your financial data.
9. How HP uses automatic data collection tools
A “cookie” is a small data file transferred by a website to your computer’s hard drive. HP or its service providers send cookies when you surf our site or sites where our ads appear, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site or sites where our ads appear may give us access to information about your browsing behavior, which we may use to personalize your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.
- Session cookies do not stay on your computer after you close your browser.
You can find information on popular browsers and how to adjust your cookie preferences at the following websites:
- Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm
- Mozilla Firefox: http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html
Some HP.com and third-party Web pages and HTML-formatted email use Web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email. A Web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the Web beacon is placed.
You may be able to disable Web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a Web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from HP as specified in Your choices and selecting your privacy preferences, HP may automatically collect personal information about you. For example, through Web beacons and personalized URLs embedded in these emails or newsletters, HP can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded Web links, see below.
Embedded Web links
Emails from HP, Internet keyboard keys preconfigured by HP, and promotional icons preinstalled on your PC desktop often use links designed to lead you to a relevant area on the Web, after redirection through HP’s servers. The redirection system allows HP to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.
In emails, such web links may also allow HP to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want HP to collect information about the links that you click, you can:
- change your choice about how you receive communications from HP (i.e. choose a text-based version of the message where available) or choose not to click links in an email that HP sends
- delete the promotional icons preinstalled by HP on your PC desktop or choose not to click on those
- reconfigure the Internet keyboard keys on certain PC models to launch a destination URL of your choice by using the instructions provided with your PC
HP ads on third-party websites
HP contracts with service providers to place ads on websites owned by third parties. The service providers send cookies from and use Web beacons on these third-party websites. The cookies and Web beacons may enable HP to collect information about the pages you viewed and the links you clicked.
HP may use tools to collect information about your experience on some HP websites. These tools do not involve the use of Web beacons or cookies, but record your interaction with an HP website as captured by an HP server. Certain tools, used in some countries, may enable HP to replay customer web sessions. These tools are used primarily for troubleshooting purposes; information collected by these tools will be stored for a limited period of time.
The Platform for Privacy Preferences (P3P) is a new privacy technology developed by the World Wide Web Consortium (W3C). P3P technology can be found within your Microsoft Internet Explorer 6 (IE6) browser and provides you with the ability to make more informed choices about the use of your personal information online. Enabling certain areas of our site with this new technology is another way that HP is on the leading edge of protecting your privacy.
Microsoft IE6 is the first browser to support the new privacy standard. With P3P, you can configure your browser to automatically detect if a website collects personally identifiable information, uses that information to create user profiles, or allows visitors to opt-out of the data collection.
A P3P-enabled browser has preset options from which you can choose. Or you may customize your setting by answering questions such as, what kinds of data are you willing to share and what types of "cookie" files are you willing to accept. As you surf the Web, the software then determines whether your privacy preferences match a site's data collection practices.
The P3P-enabled browser places special emphasis on cookies. A cookie is a piece of text which resides on your computer's hard drive to allow a Web application to respond to you as an individual. By gathering and remembering information about your preferences, the Web application can tailor its operation to your needs, likes and dislikes. With a P3P-enabled browser, you may be able to make selections based on whether you wish to accept various types of cookies such as session (temporary), permanent, within a given domain or outside it (third party), and with or without a special "P3P compact policy" file. A compact P3P policy describes the attributes of a given cookie.
10. Changes to this statement
If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement , we may also notify you by other means, such as sending an email or posting a notice on our home page.
11. Contacting us
We value your opinions. If you have comments or questions about our privacy statement, please send them to the HP Privacy Office or write to us at the following address:
Canada, Latin America, and United States:
HP Privacy Mailbox
11445 Compaq Center Drive W.
Houston, Texas 77070
Europe, Middle East, and Africa:
EMEA Privacy Office
1 Avenue du Canada
HP Les Ulis -91947 – France
Asia-Pacific and Japan:
HP APJ Privacy Office
PO Box 384
Concord West, NSW 2138
Rev. March 2008