HP Mission Critical Partnership
HP offers Mission Critical Partnership as its most comprehensive support solution. With HP Mission Critical Partnership, we continuously work with you to proactively prevent problems and improve the IT services you deliver. You get 365x24x7 support, along with proactive and reactive services to keep your IT infrastructure or IT environment up and running. If something does happen, you'll have a time-to-repair commitment, which means predictability and minimal downtime.
To meet your specific objectives, these services match the appropriate reactive support with the criticality of each component. Services include mixed reactive support levels that treat the whole environment as critical:
- Dedicated phone number and support through the Global Mission Critical Support Center.
- Committed Account Support Manager who knows your environment
- Rapid problem resolution
Mission Critical Services