Today’s IT environment is complex and administrators are pulled in many directions. With HP Technology Services you can get connected and get back to business.
HP Foundation Care provides hardware and software support, enabling faster resolution of problems on HP and third party products. Our services are delivered by trained HP engineers as well as our network of trained HP ServiceONE partners.
Standard service levels have been simplified, making it even easier for you to determine the right level of coverage for your SLA and budgetary requirements:
Foundation Care Call-to-Repair – for the highest level of response when minutes count. Provides hardware call-to-repair commitment within six hours.
Foundation Care 24x7 – our broadest coverage window, giving you 24 hour, 7 days a week access to technical expertise.
Foundation Care Next Business Day – our most economical support level with coverage hours during the typical business day of Monday-Friday, 8 a.m. – 5p.m. local time.
For select HP Networking products, we offer two levels of exchange service –
Foundation Care Four Hour Exchange – for core networking products, this service level provides 24x7 coverage with network component replacement delivered within four hours of your case being opened.
Foundation Care Next Business Day Exchange – for edge networking products, this alternative is similar to the level above with the replacement arriving the next business day after your case is opened.
For even faster resolution, connect to HP and let the systems talk. All service levels give you diagnostic tools to shorten resolution time and mobile access to view your support status anytime, anywhere.
The tasks we perform differ based on the item being supported; no need to wade through multiple choices of hardware or software support offers. Here’s a short overview of services we provide in HP Foundation Care:
- Engagement with HP experts via phone/web/both
- Problem diagnosis and support
- Electronic support information and services via HP Support Center
- Access to firmware updates
- Replacement parts and materials
- Escalation management for HP components
- When purchased on x86 hardware, we provide a collaborative software support on leading third party operating systems
- We also provide HP branded software support for leading third party software. This support includes diagnosis, troubleshooting and escalation, if needed, to resolve third-party software issues
- Software updates where applicable
Want to keep IT issues from impacting your business? HP Proactive Care is designed to help you prevent problems and stabilize your IT devices with secure, real-time predictive analytics and proactive consultation.