Measurement That Shows IT Meeting Business GoalsProactively manage service levels from the business perspective. Service Level Management gives you reports that let you measure and monitor application service levels against business objectives, define realistic, quantifiable service-level objectives, and track performance in real time. And it enables you to report on performance in a way that shows that IT is meeting its obligations.
- Defining of realistic, quantifiable, availability and performance objectives that reflect business service level management goals
- Tracking of service level availability and performance both on a real-time basis, and for offline planning purposes
- IT organization alignment with business priorities and expectations