HP Service Level Management (SLM) software enables you to proactively manage service levels from the business perspective. It provides reporting that lets you measure and monitor application service levels against business objectives. HP Service Level Management allows you to define realistic, quantifiable service-level objectives and track performance in real time. Report on the performance of these services in a way that shows the business that IT is meeting its obligations.
- Defining of realistic, quantifiable, availability and performance objectives that reflect business service level management goals
- Tracking of service level availability and performance both on a real-time basis, and for offline planning purposes
- IT organization alignment with business priorities and expectations