Robust Change Control Throughout the IT Lifecycle

HP ITIL change management solutions consolidates, integrates and automates end-to-end change management across the entire IT lifecycle. Optimize classic ITIL® processes including logging changes, assessment and planning, approval, implementation, evaluation and closure.

These steps all leverage common configuration management information, and leverage process workflows provided by HP Service Manager, a component of CCRM. In addition, ITIL change management can be enhanced by a variety of HP offerings.


Key Features

  • Maximize IT efficiency with automated, integrated and consolidated ITIL change management processes
  • Improve stakeholder collaboration for quicker changes and higher success rate
  • Reduce risk with standardized change processes and controls that improve compliance
  • Optimize costs with embedded best practices that accelerate time to value
  • Employ DDM and automation to enable unplanned change detection, impact analysis and change execution

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