Fewer service interruptions, higher service quality
HP Closed-loop Incident Process (CLIP) helps you transition from reactive to predictive operations management, prevent unplanned service interruptions, and keep service quality high. It consists of four integrated HP products: HP Operations Manager i software, Service Manager, Operations Orchestration, and Universal CMBD. It enables your IT staff to overcome the drawbacks of event and information overload, lack of linkage between events and service model, and manual ticketing, troubleshooting, triaging, and automated remediation.
- Reduce the time it takes to recognize and diagnose incidents
- Cut tier-1 workload by automatically creating and escalating incidents to tier 2
- Reduce repair and recovery times by suggesting possible resolutions
- Detect warning events to resolve problems before thresholds are breached
BSM Customer Testimonial: Sprint
John Felton, director of IT Operations at Sprint, discusses their implementation and value derived from HP's automated remediation solution.