Multivendor Support Service Operations
Integrated Multivendor Support Service Operations provide extensive ITIL-based support service management including:
- Single point of accountability for the customer experience
- Event management from call to closure
- Diagnosis of the problem and identification of the solution
- Inventory management.
- Invoicing designed to meet specific needs
We provide a tailored service contract administration and invoicing while managing the repair event from call logging to closure. HP personnel use tools and processes to monitor and oversee call repair activities to meet or exceed service level commitments. We are the point of contact for call status updates, questions, escalations, or issues.
An HP Specialist:
- Schedules or co-ordinates onsite activity
- Monitors repair activity
- Takes action if service level thresholds exceeded
- Manages escalations including alternative delivery resources, if needed
Integrated Multivendor Services