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• Software and Diagnostics Videos_English

  43 Videos

  • 2:50 Downloading and Running the HP Print and Scan Doctor Learn how to download and run the HP Print and Scan Doctor in Windows XP. The HP Print and Scan Doctor provides the troubleshooting and problem solving tools needed...

    Downloading and Running the HP Print and Scan Doctor

    Learn how to download and run the HP Print and Scan Doctor in Windows XP. The HP Print and Scan Doctor provides the troubleshooting and problem solving tools needed...

  • 1:41 Running the HP Print and Scan Doctor Learn how to run the HP Print and Scan Doctor in Windows XP, after you have saved it to your computer. The HP Print and Scan Doctor provides the troubleshooting and...

    Running the HP Print and Scan Doctor

    Learn how to run the HP Print and Scan Doctor in Windows XP, after you have saved it to your computer. The HP Print and Scan Doctor provides the troubleshooting and...

  • 2:36 Downloading and Running the HP Hardware Diagnostic Utility (HDU) Learn how to download and run the HP hardware diagnostic utility (HDU) in Windows XP. You would want to use this tool to help determine if your HP printer is functi...

    Downloading and Running the HP Hardware Diagnostic Utility (HDU)

    Learn how to download and run the HP hardware diagnostic utility (HDU) in Windows XP. You would want to use this tool to help determine if your HP printer is functi...

  • 1:45 Running the HP Hardware Diagnostic Utility (HDU) Learn how to run the HP hardware diagnostic utility (HDU) in Windows XP after you have saved it to your computer. You would want to use this tool to help determine ...

    Running the HP Hardware Diagnostic Utility (HDU)

    Learn how to run the HP hardware diagnostic utility (HDU) in Windows XP after you have saved it to your computer. You would want to use this tool to help determine ...

  • 5:29 Downloading and Installing a Full Solution Driver in Windows XP Using a USB Connection Learn how to download a full solution driver for your printer from HP's website and install it using a USB connection. The full solution driver provides you with all...

    Downloading and Installing a Full Solution Driver in Windows XP Using a USB Connection

    Learn how to download a full solution driver for your printer from HP's website and install it using a USB connection. The full solution driver provides you with all...

  • 5:09 Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection (C) Learn how to download a full solution driver for your printer from HP's website and install it using a wireless connection. The full solution driver provides you wit...

    Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection (C)

    Learn how to download a full solution driver for your printer from HP's website and install it using a wireless connection. The full solution driver provides you wit...

  • 4:15 Download and Run the HP Windows 8 Printer Install Wizard Learn how to download and run the HP Windows 8 Printer Install Wizard.

    Download and Run the HP Windows 8 Printer Install Wizard

    Learn how to download and run the HP Windows 8 Printer Install Wizard.

  • 4:00 Download and Run the HP Windows 8 Printer Install Wizard (from the Tools page) Learn how to download and run the HP Windows 8 Printer Install Wizard (starting from the Tools page).

    Download and Run the HP Windows 8 Printer Install Wizard (from the Tools page)

    Learn how to download and run the HP Windows 8 Printer Install Wizard (starting from the Tools page).

  • 3:32 Running the HP Printer Install Wizard in Windows 8 Learn how to run the HP Printer Install Wizard in Windows 8 after you have saved it on your computer.

    Running the HP Printer Install Wizard in Windows 8

    Learn how to run the HP Printer Install Wizard in Windows 8 after you have saved it on your computer.

  • 2:19 Assigning Your HP Printer a Static IP Address Learn how to assign a static IP address to your HP printer using an automated tool. Note, that some older printers will not have this option available.

    Assigning Your HP Printer a Static IP Address

    Learn how to assign a static IP address to your HP printer using an automated tool. Note, that some older printers will not have this option available.

  • 2:17 Uninstalling HP Printer Drivers in Windows 8 Learn how to uninstall your HP printer drivers in Windows 8.

    Uninstalling HP Printer Drivers in Windows 8

    Learn how to uninstall your HP printer drivers in Windows 8.

  • 2:53 Ensuring that the HP Digital Imaging Monitor is Running in Windows 8 Learn how to ensure that the HP Digital Imaging Monitor is running in Windows 8. (Note that the HP Digital Imaging Monitor is not installed with all printers.)

    Ensuring that the HP Digital Imaging Monitor is Running in Windows 8

    Learn how to ensure that the HP Digital Imaging Monitor is running in Windows 8. (Note that the HP Digital Imaging Monitor is not installed with all printers.)

  • 2:36 Download and Run the HP Print and Scan Doctor Learn how to download and run the HP Print and Scan Doctor. The HP Print and Scan Doctor provides the troubleshooting tools needed to resolve common problems you mig...

    Download and Run the HP Print and Scan Doctor

    Learn how to download and run the HP Print and Scan Doctor. The HP Print and Scan Doctor provides the troubleshooting tools needed to resolve common problems you mig...

  • 5:19 Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection Learn how to download a full solution driver for your printer from HP's website and install it using a wireless connection. The steps shown in this video might not m...

    Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection

    Learn how to download a full solution driver for your printer from HP's website and install it using a wireless connection. The steps shown in this video might not m...

  • 5:25 Downloading and Installing a Full Driver in Windows 8 Using a USB Connection Learn how to download a full solution driver for your printer from HP's website and install it using a USB connection. The steps shown in this video might not match ...

    Downloading and Installing a Full Driver in Windows 8 Using a USB Connection

    Learn how to download a full solution driver for your printer from HP's website and install it using a USB connection. The steps shown in this video might not match ...

  • 5:43 Downloading and Installing a Full Solution Driver in Windows 8 Using a USB Connection Learn how to download a full solution printer driver from HP's website and install it using a USB connection. The steps shown in this video might not match exactly w...

    Downloading and Installing a Full Solution Driver in Windows 8 Using a USB Connection

    Learn how to download a full solution printer driver from HP's website and install it using a USB connection. The steps shown in this video might not match exactly w...

  • 5:35 Download and Install a Basic Driver in Windows 8 Using a USB Connection Learn how to download a basic driver in Windows 8 for your printer from HP's support site and install it using a USB connection. The basic driver might not let you u...

    Download and Install a Basic Driver in Windows 8 Using a USB Connection

    Learn how to download a basic driver in Windows 8 for your printer from HP's support site and install it using a USB connection. The basic driver might not let you u...

  • 1:51 Running the Disk Cleanup Utility in Windows 8 Learn how to run the Disk Cleanup utility in Windows 8. The Disk Cleanup utility helps free up disk space by deleting unnecessary files from your computer.

    Running the Disk Cleanup Utility in Windows 8

    Learn how to run the Disk Cleanup utility in Windows 8. The Disk Cleanup utility helps free up disk space by deleting unnecessary files from your computer.

  • 1:24 Setting Windows Update to Automatic in Windows 8 To ensure Windows 8 is up-to-date on your computer, you must have the latest Windows Updates installed. This video will show you how to set Windows Update to automat...

    Setting Windows Update to Automatic in Windows 8

    To ensure Windows 8 is up-to-date on your computer, you must have the latest Windows Updates installed. This video will show you how to set Windows Update to automat...

  • 1:37 Setting Windows 8 to Automatically Update Drivers for Your Hardware Windows 8 includes drivers for many devices, including your HP printer. You must have the latest drivers installed to ensure that your hardware works properly. This ...

    Setting Windows 8 to Automatically Update Drivers for Your Hardware

    Windows 8 includes drivers for many devices, including your HP printer. You must have the latest drivers installed to ensure that your hardware works properly. This ...

  • 2:40 Importing and Viewing Files on a Memory Card from a Network Connected Printer in Windows 8 Learn how to import and view files and images on your computer using Windows 8, when you insert a memory card into your network connected printer.

    Importing and Viewing Files on a Memory Card from a Network Connected Printer in Windows 8

    Learn how to import and view files and images on your computer using Windows 8, when you insert a memory card into your network connected printer.

  • 1:26 Restarting the Print Spooler in Windows 8 Learn how to restart the print spooler in Windows 8. The print spooler is a service built in to the operating system that helps order print jobs and interacts with t...

    Restarting the Print Spooler in Windows 8

    Learn how to restart the print spooler in Windows 8. The print spooler is a service built in to the operating system that helps order print jobs and interacts with t...

  • 2:15 Scanning with Paint in Windows 8 Learn how to scan from your computer without installing additional HP software.

    Scanning with Paint in Windows 8

    Learn how to scan from your computer without installing additional HP software.

  • 1:05 Simple Desktop Printing in Windows 8 Learn how to print from the desktop in Windows 8.

    Simple Desktop Printing in Windows 8

    Learn how to print from the desktop in Windows 8.

  • 1:34 Checking the Print Queue in Windows 8 When you try to print from your computer but nothing prints, the computer holds the print job in a print queue. This video shows you how to check the print queue i...

    Checking the Print Queue in Windows 8

    When you try to print from your computer but nothing prints, the computer holds the print job in a print queue. This video shows you how to check the print queue i...

  • 1:16 Is My Windows 8 Version 32-bit or 64-bit? When downloading drivers from HP's support site, you must know if your Windows 8 version is 32-bit or 64-bit. Learn how to find what version you have on your Windo...

    Is My Windows 8 Version 32-bit or 64-bit?

    When downloading drivers from HP's support site, you must know if your Windows 8 version is 32-bit or 64-bit. Learn how to find what version you have on your Windo...

  • 1:50 Checking the Network Connection Between Your Printer and Computer in Windows 8 This video explains how to check the connection between your HP printer and your computer on a wired or wireless network in Windows 8.

    Checking the Network Connection Between Your Printer and Computer in Windows 8

    This video explains how to check the connection between your HP printer and your computer on a wired or wireless network in Windows 8.

  • 1:49 Manually Clearing the Print Queue in Windows 8 Learn how to manually clear the print queue in Windows 8. When you try to print from your computer but nothing prints and you don't receive an error message, the com...

    Manually Clearing the Print Queue in Windows 8

    Learn how to manually clear the print queue in Windows 8. When you try to print from your computer but nothing prints and you don't receive an error message, the com...

  • 1:41 Determining Whether the Printer is Paused or Offline in Windows 8 Learn how to determine whether your printer is paused or offline in Windows 8. If you are having problems with your printer not starting print jobs, your printer mig...

    Determining Whether the Printer is Paused or Offline in Windows 8

    Learn how to determine whether your printer is paused or offline in Windows 8. If you are having problems with your printer not starting print jobs, your printer mig...

  • 1:37 Importing and Viewing Files on a Memory Card from a USB Connected Printer in Windows 8 Learn how to import and view files and images in Windows 8 on your computer, when you insert a memory card in your USB connected printer.

    Importing and Viewing Files on a Memory Card from a USB Connected Printer in Windows 8

    Learn how to import and view files and images in Windows 8 on your computer, when you insert a memory card in your USB connected printer.

  • 2:51 Scanning with an HP All-in-One Printer Using the Embedded Web Server in Windows 8 Learn how to scan with your HP all-in-one printer using the Embedded Web Server in Windows 8.

    Scanning with an HP All-in-One Printer Using the Embedded Web Server in Windows 8

    Learn how to scan with your HP all-in-one printer using the Embedded Web Server in Windows 8.

  • 2:12 Scanning with an HP All-in-One Printer Using Windows Fax and Scan in Windows 8 When you install a printer driver in Windows 8, you can scan from your computer without installing additional HP software. Learn how to scan with your HP all-in-one ...

    Scanning with an HP All-in-One Printer Using Windows Fax and Scan in Windows 8

    When you install a printer driver in Windows 8, you can scan from your computer without installing additional HP software. Learn how to scan with your HP all-in-one ...

  • 2:00 Using the HP Print and Scan Doctor to Determine if You Are Connected to the Correct Network Learn how to use the HP Print and Scan Doctor tool to determine if you are connected to the correct network. Determining the correct network is also helpful if you ...

    Using the HP Print and Scan Doctor to Determine if You Are Connected to the Correct Network

    Learn how to use the HP Print and Scan Doctor tool to determine if you are connected to the correct network. Determining the correct network is also helpful if you ...

  • 1:58 Using the HP Print and Scan Doctor to Retrieve Your Wireless Network Password Learn how to retrieve your wireless network password or key using HP's Print and Scan Doctor. Retrieving your network password is useful if your computer is set up o...

    Using the HP Print and Scan Doctor to Retrieve Your Wireless Network Password

    Learn how to retrieve your wireless network password or key using HP's Print and Scan Doctor. Retrieving your network password is useful if your computer is set up o...

  • 2:23 Downloading and Running the HP Print and Scan Doctor Learn how to download and run the HP Print and Scan Doctor. The HP Print and Scan Doctor provides the troubleshooting tools needed to resolve common problems you mig...

    Downloading and Running the HP Print and Scan Doctor

    Learn how to download and run the HP Print and Scan Doctor. The HP Print and Scan Doctor provides the troubleshooting tools needed to resolve common problems you mig...

  • 1:10 Running the HP Print and Scan Doctor Learn how to run the HP Print and Scan Doctor. The HP Print and Scan Doctor provides the troubleshooting tools needed to resolve common problems you might experience...

    Running the HP Print and Scan Doctor

    Learn how to run the HP Print and Scan Doctor. The HP Print and Scan Doctor provides the troubleshooting tools needed to resolve common problems you might experience...

  • 4:13 Downloading and Running the HP Printer Install Wizard (PIW) Learn how to download and run the HP Printer Install Wizard. The Printer Install Wizard can help solve many installation problems. It is not available for all produc...

    Downloading and Running the HP Printer Install Wizard (PIW)

    Learn how to download and run the HP Printer Install Wizard. The Printer Install Wizard can help solve many installation problems. It is not available for all produc...

  • 3:56 Printer Install Wizard (PIW)- Download and Run (Swindex) Learn how to download and run the Printer Install Wizard from a software page. The Printer Install Wizard helps solve installation problems. It is not available for ...

    Printer Install Wizard (PIW)- Download and Run (Swindex)

    Learn how to download and run the Printer Install Wizard from a software page. The Printer Install Wizard helps solve installation problems. It is not available for ...

  • 3:16 Running the HP Printer Install Wizard Learn how to run the HP Printer Install Wizard (PIW). The Printer Install Wizard can help solve many installation problems. It is not available for all products, onl...

    Running the HP Printer Install Wizard

    Learn how to run the HP Printer Install Wizard (PIW). The Printer Install Wizard can help solve many installation problems. It is not available for all products, onl...

  • 4:31 Update Firmware Watch a video to learn how to update printer firmware. The printer shown in the video is the HP Officejet Pro 8500 A909a, but the steps also apply to the A909b, A909...

    Update Firmware

    Watch a video to learn how to update printer firmware. The printer shown in the video is the HP Officejet Pro 8500 A909a, but the steps also apply to the A909b, A909...

  • 1:21 Finding Your Network with NDU Watch a short video on how to use the HP Network Diagnostic Utility to identify your wireless network.

    Finding Your Network with NDU

    Watch a short video on how to use the HP Network Diagnostic Utility to identify your wireless network.

  • 1:47 Running the HP Hardware Diagnostic Utility (HDU) Learn how to run the HP hardware diagnostic utility (HDU) in Windows 7 and Windows Vista, after you have saved it to your computer. You would want to use this tool t...

    Running the HP Hardware Diagnostic Utility (HDU)

    Learn how to run the HP hardware diagnostic utility (HDU) in Windows 7 and Windows Vista, after you have saved it to your computer. You would want to use this tool t...

  • 2:34 Downloading and Running the HP Hardware Diagnostic Utility (HDU) Learn how to download and run the hardware diagnostic utility (HDU) in Windows 7 and Windows Vista. You would want to use this tool to help determine if your HP pri...

    Downloading and Running the HP Hardware Diagnostic Utility (HDU)

    Learn how to download and run the hardware diagnostic utility (HDU) in Windows 7 and Windows Vista. You would want to use this tool to help determine if your HP pri...