View accessible player >

View rich player >

Related Playlists

• General Troubleshooting Videos_English

  85 Videos

  • 1:51 How to Find the Model, Product, and Serial Number on Your HP Product Learn how to find your model number, product number, and serial number on your HP product.

    How to Find the Model, Product, and Serial Number on Your HP Product

    Learn how to find your model number, product number, and serial number on your HP product.

  • 7:07 Replacing a Printhead - HP Officejet Pro 8100 ePrinter (N811a) Learn how to replace a printhead on your HP printer. The steps shown in this video apply to the HP Officejet Pro 8100 ePrinter N811a/N811d.

    Replacing a Printhead - HP Officejet Pro 8100 ePrinter (N811a)

    Learn how to replace a printhead on your HP printer. The steps shown in this video apply to the HP Officejet Pro 8100 ePrinter N811a/N811d.

  • 13:56 Fixing Paper Pick-Up Issues - HP Officejet 4620 e-All-in-One Printer Learn what to do if your HP printer does not pick up or feed paper from the input tray when you do have paper loaded, and an "Out of Paper" message displays on the p...

    Fixing Paper Pick-Up Issues - HP Officejet 4620 e-All-in-One Printer

    Learn what to do if your HP printer does not pick up or feed paper from the input tray when you do have paper loaded, and an "Out of Paper" message displays on the p...

  • 2:47 ADF Troubleshooting & Maintenance Learn how to troubleshoot and resolve paper jams in the Automatic Document Feeder or ADF of HP All-in-One devices.

    ADF Troubleshooting & Maintenance

    Learn how to troubleshoot and resolve paper jams in the Automatic Document Feeder or ADF of HP All-in-One devices.

  • 2:54 Downloading and Running the HP Hardware Diagnostic Utility (HDU) Learn how to download and run the HP hardware diagnostic utility (HDU) in Windows 8. You would want to use this tool to help determine if your HP printer is functio...

    Downloading and Running the HP Hardware Diagnostic Utility (HDU)

    Learn how to download and run the HP hardware diagnostic utility (HDU) in Windows 8. You would want to use this tool to help determine if your HP printer is functio...

  • 4:47 Fixing Paper Pick-Up Issues - HP LaserJet Pro CP1025nw Color Printer Learn how to fix the HP LaserJet Pro CP1025nw color printer when it doesn’t pick up or feed paper, but you do have paper loaded.

    Fixing Paper Pick-Up Issues - HP LaserJet Pro CP1025nw Color Printer

    Learn how to fix the HP LaserJet Pro CP1025nw color printer when it doesn’t pick up or feed paper, but you do have paper loaded.

  • 2:18 Finding the Latest Firmware Updates for Your HP Printer When your printer needs an update, HP offers a Firmware Update that gives you the most up-to-date functionality for your printer. Learn how to find available HP upda...

    Finding the Latest Firmware Updates for Your HP Printer

    When your printer needs an update, HP offers a Firmware Update that gives you the most up-to-date functionality for your printer. Learn how to find available HP upda...

  • 12:55 Printer Does Not Pick Up Paper - HP Officejet 6700 Premium e-All-in-One Printer (H711n) Learn what to do if your HP printer does not pick up or feed paper from the input tray when you do have paper loaded. These steps apply to the Officejet 6700 Premium...

    Printer Does Not Pick Up Paper - HP Officejet 6700 Premium e-All-in-One Printer (H711n)

    Learn what to do if your HP printer does not pick up or feed paper from the input tray when you do have paper loaded. These steps apply to the Officejet 6700 Premium...

  • 9:37 Printer Does Not Pick Up Paper - HP Officejet 4500 Wireless All-in-One (G510n) Learn what to do if your printer doesn’t pick up paper when paper is loaded. Shown is the HP Officejet 4500 Wireless All-in-One -G510n. These steps also apply to the...

    Printer Does Not Pick Up Paper - HP Officejet 4500 Wireless All-in-One (G510n)

    Learn what to do if your printer doesn’t pick up paper when paper is loaded. Shown is the HP Officejet 4500 Wireless All-in-One -G510n. These steps also apply to the...

  • 3:57 Replacement Printer Instructions - HP Officejet Pro 8100 ePrinter This video shows which parts and accessories to transfer from a defective printer to its replacement, and how to do it properly. The steps shown apply to the HP Off...

    Replacement Printer Instructions - HP Officejet Pro 8100 ePrinter

    This video shows which parts and accessories to transfer from a defective printer to its replacement, and how to do it properly. The steps shown apply to the HP Off...

  • 3:34 Replacement Printer Instructions - HP Officejet Pro 8600 Plus e-All-in-One Printer This video shows which parts and accessories to transfer from a defective printer to its replacement, and how to do it properly. The steps shown apply to the HP Off...

    Replacement Printer Instructions - HP Officejet Pro 8600 Plus e-All-in-One Printer

    This video shows which parts and accessories to transfer from a defective printer to its replacement, and how to do it properly. The steps shown apply to the HP Off...

  • 9:26 Fixing Paper Pick-Up Issues - HP Photosmart 5510 e-All-in-One Printer (B111a) Learn what to do if the printer doesn’t feed paper when paper is loaded. Applies to: PS 5510 B111a,B111b,B111g; 5511 B111j;5512 B111a, B111e,B111f;5514 B111c;5514 B1...

    Fixing Paper Pick-Up Issues - HP Photosmart 5510 e-All-in-One Printer (B111a)

    Learn what to do if the printer doesn’t feed paper when paper is loaded. Applies to: PS 5510 B111a,B111b,B111g; 5511 B111j;5512 B111a, B111e,B111f;5514 B111c;5514 B1...

  • 10:11 Fixing Paper Pick-Up Issues - HP Photosmart 7510 e-All-in-One Printer (C311a) Learn what to do if your HP printer does not pick up or feed paper from the input tray when you do have paper loaded. The steps shown apply to the HP Photosmart 7510...

    Fixing Paper Pick-Up Issues - HP Photosmart 7510 e-All-in-One Printer (C311a)

    Learn what to do if your HP printer does not pick up or feed paper from the input tray when you do have paper loaded. The steps shown apply to the HP Photosmart 7510...

  • 1:11 Control Panel Shows the Wrong Language - HP Officejet Pro 8600 e-All-in-One Printer Learn what to do if the wrong language shows on your HP printer's control panel display.These steps apply to the HP Officejet Pro 8600 Plus e-All-in-One Printer – N9...

    Control Panel Shows the Wrong Language - HP Officejet Pro 8600 e-All-in-One Printer

    Learn what to do if the wrong language shows on your HP printer's control panel display.These steps apply to the HP Officejet Pro 8600 Plus e-All-in-One Printer – N9...

  • 12:48 Fixing Your Printer When it Doesn't Pick Up Paper - HP Officejet Pro 8600 e-All-in-One Printer Learn what to do if your HP printer doesn’t pick up paper when paper is loaded, and an Out of Paper message shows on the printer control panel or computer. The steps...

    Fixing Your Printer When it Doesn't Pick Up Paper - HP Officejet Pro 8600 e-All-in-One Printer

    Learn what to do if your HP printer doesn’t pick up paper when paper is loaded, and an Out of Paper message shows on the printer control panel or computer. The steps...

  • 2:47 Determining How Your HP Printer is Connected to Your Computer Learn to determine how your HP printer is connected to your computer, which can help you to solve certain printing problems.

    Determining How Your HP Printer is Connected to Your Computer

    Learn to determine how your HP printer is connected to your computer, which can help you to solve certain printing problems.

  • 9:54 Fixing Paper Pick-Up Issues - HP Officejet Pro 8000 Printer (A809a) Learn how to fix the HP Officejet Pro 8000 (A809a, A809c, A809n, A811a) printer when it doesn't pick up or feed paper, and the power and resume lights blink on the c...

    Fixing Paper Pick-Up Issues - HP Officejet Pro 8000 Printer (A809a)

    Learn how to fix the HP Officejet Pro 8000 (A809a, A809c, A809n, A811a) printer when it doesn't pick up or feed paper, and the power and resume lights blink on the c...

  • 10:21 Fixing Paper Pick-Up Issues - HP Photosmart Premium Fax e-All-in-One Printer (C410a) Learn how to fix the HP Photosmart Premium Fax e-All-in-One C410a printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper ...

    Fixing Paper Pick-Up Issues - HP Photosmart Premium Fax e-All-in-One Printer (C410a)

    Learn how to fix the HP Photosmart Premium Fax e-All-in-One C410a printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper ...

  • 10:58 Fixing Paper Pick-Up Issues - HP ENVY 100 e-All-in-One Printer (D410a) Learn how to fix the HP ENVY 100 e-All-in-One (D410a, D410b, D411a) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when pape...

    Fixing Paper Pick-Up Issues - HP ENVY 100 e-All-in-One Printer (D410a)

    Learn how to fix the HP ENVY 100 e-All-in-One (D410a, D410b, D411a) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when pape...

  • 4:08 Lines or Streaks When Copying - HP LaserJet M3035, M4555 MFP, CM3530 MFP, and CM4540 MFP This video explains how debris on the Automatic Document Feeder (ADF) glass can cause lines or streaks when copying using the ADF. Tips are provided for locating the...

    Lines or Streaks When Copying - HP LaserJet M3035, M4555 MFP, CM3530 MFP, and CM4540 MFP

    This video explains how debris on the Automatic Document Feeder (ADF) glass can cause lines or streaks when copying using the ADF. Tips are provided for locating the...

  • 2:49 Solution to Missing Color When Printing - HP Color Laserjet CM6040/CM6030 This video explains how to implement an easy countermeasure when experiencing the print quality problem where printouts are missing one or more primary colors (yello...

    Solution to Missing Color When Printing - HP Color Laserjet CM6040/CM6030

    This video explains how to implement an easy countermeasure when experiencing the print quality problem where printouts are missing one or more primary colors (yello...

  • 11:41 Fixing Paper Pick-Up Issues - HP Photosmart eStation All-in-One Printer (C510a) Learn how to fix the HP Photosmart eStation All-in-One Printer (C510a) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when p...

    Fixing Paper Pick-Up Issues - HP Photosmart eStation All-in-One Printer (C510a)

    Learn how to fix the HP Photosmart eStation All-in-One Printer (C510a) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when p...

  • 10:36 Fixing Paper Pick-Up Issues - HP Photosmart Plus e-All-in-One Printer (B210a) Learn how to fix the HP Photosmart Plus e-All-in-One printer (B210a, B210b, B210c) printer when it doesn't pick up or feed paper, or you get an Out of Paper error me...

    Fixing Paper Pick-Up Issues - HP Photosmart Plus e-All-in-One Printer (B210a)

    Learn how to fix the HP Photosmart Plus e-All-in-One printer (B210a, B210b, B210c) printer when it doesn't pick up or feed paper, or you get an Out of Paper error me...

  • 12:01 Fixing Paper Pick-Up Issues - HP Photosmart Premium e-All-in-One Printer (C310a) Learn how to fix the HP Photosmart Premium e-All-in-One printer (C310a, C310b, C310c) printer when it doesn't pick up or feed paper, or you get an Out of Paper error...

    Fixing Paper Pick-Up Issues - HP Photosmart Premium e-All-in-One Printer (C310a)

    Learn how to fix the HP Photosmart Premium e-All-in-One printer (C310a, C310b, C310c) printer when it doesn't pick up or feed paper, or you get an Out of Paper error...

  • 7:14 Fixing Paper Pick-Up Issues - HP Photosmart C5580 All-in-One Printer Learn how to fix the HP Photosmart C5240, C5250, C5275, C5280, C5283, C5288, C5290, C5540, C5550, or C5580 All-in-One printer when it doesn't pick up or feed paper, ...

    Fixing Paper Pick-Up Issues - HP Photosmart C5580 All-in-One Printer

    Learn how to fix the HP Photosmart C5240, C5250, C5275, C5280, C5283, C5288, C5290, C5540, C5550, or C5580 All-in-One printer when it doesn't pick up or feed paper, ...

  • 0:56 Checking the Print Queue Watch a short video about how to check the print queue in Windows XP. The print queue holds print jobs that were not printed successfully.

    Checking the Print Queue

    Watch a short video about how to check the print queue in Windows XP. The print queue holds print jobs that were not printed successfully.

  • 1:20 Digital Imaging Monitor Watch a short video about how you can ensure that the HP Digital Imaging Monitor (DIM) is running on your computer in Windows XP.

    Digital Imaging Monitor

    Watch a short video about how you can ensure that the HP Digital Imaging Monitor (DIM) is running on your computer in Windows XP.

  • 6:37 Fixing Paper Pick-Up Issues - HP Officejet Pro K5400 Printer Learn how to fix the HP Officejet Pro K5400 or K550 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

    Fixing Paper Pick-Up Issues - HP Officejet Pro K5400 Printer

    Learn how to fix the HP Officejet Pro K5400 or K550 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

  • 0:41 Clear the Print Queue in Windows 7 Watch a short video on how to clear your print queue in Windows 7 on your HP LaserJet printer or All-in-One.

    Clear the Print Queue in Windows 7

    Watch a short video on how to clear your print queue in Windows 7 on your HP LaserJet printer or All-in-One.

  • 2:07 Understanding fatal errors Watch a short video with no audio on how to understand fatal error messages for an HP printer. The example show in the HP Deskjet F4280/F4288.

    Understanding fatal errors

    Watch a short video with no audio on how to understand fatal error messages for an HP printer. The example show in the HP Deskjet F4280/F4288.

  • 0:47 HP Total Care Support Videos Learn how to get help with your HP printer with HP Total Care Support.

    HP Total Care Support Videos

    Learn how to get help with your HP printer with HP Total Care Support.

  • 0:41 Windows XP 32 or 64 bit system: menu Before downloading software, it's important to know if you have a 32 or 64 bit version of Windows. This video shows how to find this information from the Start menu ...

    Windows XP 32 or 64 bit system: menu

    Before downloading software, it's important to know if you have a 32 or 64 bit version of Windows. This video shows how to find this information from the Start menu ...

  • 7:12 Fixing Your HP Printer When It Won’t Turn On or Respond Learn how to fix your HP printer when it won’t turn on or respond when you push the power button.

    Fixing Your HP Printer When It Won’t Turn On or Respond

    Learn how to fix your HP printer when it won’t turn on or respond when you push the power button.

  • 10:17 Fixing Paper Pick-Up Issues - HP Photosmart Premium All-in-One Printer (C309a) Learn how to fix the HP Photosmart Premium All-in-One printer (C309a) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when pa...

    Fixing Paper Pick-Up Issues - HP Photosmart Premium All-in-One Printer (C309a)

    Learn how to fix the HP Photosmart Premium All-in-One printer (C309a) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when pa...

  • 6:56 ADF does not pick up paper Watch a short video about what to do if your Automatic Document Feeder or ADF does not pick up paper in your HP Photosmart Premium Fax All-in-One C309a.

    ADF does not pick up paper

    Watch a short video about what to do if your Automatic Document Feeder or ADF does not pick up paper in your HP Photosmart Premium Fax All-in-One C309a.

  • 1:15 Turn off background programs Watch a short video that explains how to turn off programs that run in the background on Microsoft Windows XP.

    Turn off background programs

    Watch a short video that explains how to turn off programs that run in the background on Microsoft Windows XP.

  • 4:19 Troubleshooting a noisy HP LaserJet Watch a technical support video describing how to troubleshoot and fix a HP LaserJet CP1500 or CP 1200 series color printer that is noisy or squealing at initial sta...

    Troubleshooting a noisy HP LaserJet

    Watch a technical support video describing how to troubleshoot and fix a HP LaserJet CP1500 or CP 1200 series color printer that is noisy or squealing at initial sta...

  • 0:52 Restarting your print spooler Watch a short video on how to restart your printer spooler in Microsoft Windows 7 or Vista.

    Restarting your print spooler

    Watch a short video on how to restart your printer spooler in Microsoft Windows 7 or Vista.

  • 3:23 Performing a Reset - HP Officejet 6500 (E709) How to reset an HP Officejet or Photosmart All-in-One. The settings described apply to only the product shown, Officejet 6500 (E709), but the reset instructions appl...

    Performing a Reset - HP Officejet 6500 (E709)

    How to reset an HP Officejet or Photosmart All-in-One. The settings described apply to only the product shown, Officejet 6500 (E709), but the reset instructions appl...

  • 2:41 My OS Not Listed on HP Driver Page Watch a short video that will explain why your operating systems in not listed on the HP software and driver download page.

    My OS Not Listed on HP Driver Page

    Watch a short video that will explain why your operating systems in not listed on the HP software and driver download page.

  • 3:27 HP Officejet L7700 series This HP Video shows how to prepare your HP Officejet L7700 series All In One device for repair or exchange through Hewlett Packard, and the process of setting up the...

    HP Officejet L7700 series

    This HP Video shows how to prepare your HP Officejet L7700 series All In One device for repair or exchange through Hewlett Packard, and the process of setting up the...

  • 7:00 Fixing Paper Pick-Up Issues - HP PSC 1200 All-in-One Printer Learn how to fix the HP PSC 1200, 1205, 1209, 1210, 1210v, 1210xi, 1213, or 1215 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper...

    Fixing Paper Pick-Up Issues - HP PSC 1200 All-in-One Printer

    Learn how to fix the HP PSC 1200, 1205, 1209, 1210, 1210v, 1210xi, 1213, or 1215 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper...

  • 1:24 Running the HP Print Diagnostic Utility (PDU) Watch a short video on how to run the Print Diagnostic Utility (PDU). Use the troubleshoot many common printing problems when trying to print from your PC.

    Running the HP Print Diagnostic Utility (PDU)

    Watch a short video on how to run the Print Diagnostic Utility (PDU). Use the troubleshoot many common printing problems when trying to print from your PC.

  • 6:18 Fixing Paper Pick-Up Issues - HP Officejet Pro 8500 Premier All-in-One Printer (A909n) Learn how to fix the HP Officejet Pro 8500 Premier All-in-One (A909a, A909b, A909d, A909g, A909n) printer when it doesn't pick up or feed paper, or you get an Out of...

    Fixing Paper Pick-Up Issues - HP Officejet Pro 8500 Premier All-in-One Printer (A909n)

    Learn how to fix the HP Officejet Pro 8500 Premier All-in-One (A909a, A909b, A909d, A909g, A909n) printer when it doesn't pick up or feed paper, or you get an Out of...

  • 7:54 Fixing Paper Pick-Up Issues - HP Officejet Pro L7780 All-in-One Printer Learn how to fix the HP Officejet Pro L7650, L7680, L7750, or L7780 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error messag...

    Fixing Paper Pick-Up Issues - HP Officejet Pro L7780 All-in-One Printer

    Learn how to fix the HP Officejet Pro L7650, L7680, L7750, or L7780 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error messag...

  • 6:45 Fixing Paper Pick-Up Issues - HP Officejet J6400 All-in-One Printer Learn how to fix the HP Officejet J6410, J6413, J6415, J6450, or J6480 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error mes...

    Fixing Paper Pick-Up Issues - HP Officejet J6400 All-in-One Printer

    Learn how to fix the HP Officejet J6410, J6413, J6415, J6450, or J6480 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error mes...

  • 2:39 Wrong Language on the Control Panel - HP Officejet J4600 Watch a short video on what to do if the wrong language is being displayed on your HP Officejet J4600 series printer.

    Wrong Language on the Control Panel - HP Officejet J4600

    Watch a short video on what to do if the wrong language is being displayed on your HP Officejet J4600 series printer.

  • 6:18 Fixing Paper Pick-Up Issues - HP Officejet J4680 All-in-One Printer Learn how to fix the HP Officejet J4540, J4550, J4580, J4660, or J4680c All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error me...

    Fixing Paper Pick-Up Issues - HP Officejet J4680 All-in-One Printer

    Learn how to fix the HP Officejet J4540, J4550, J4580, J4660, or J4680c All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error me...

  • 2:40 ADF Does Not Pick Up Paper - HP Officejet J4600 Learn how to fix the ADF or Automatic Document Feeder on your HP Officejet J4680 All-in-One printer when it does not pick up or feed paper.

    ADF Does Not Pick Up Paper - HP Officejet J4600

    Learn how to fix the ADF or Automatic Document Feeder on your HP Officejet J4680 All-in-One printer when it does not pick up or feed paper.

  • 10:03 Fixing Paper Pick-Up Issues - HP Photosmart Plus All-in-One Printer (B209a) Learn how to fix the HP Photosmart Plus All-in-One printer (B209a, B209b, B209c) printer when it doesn't pick up or feed paper, or you get an Out of Paper error mess...

    Fixing Paper Pick-Up Issues - HP Photosmart Plus All-in-One Printer (B209a)

    Learn how to fix the HP Photosmart Plus All-in-One printer (B209a, B209b, B209c) printer when it doesn't pick up or feed paper, or you get an Out of Paper error mess...

  • 5:47 Fixing Paper Pick-Up Issues - HP Photosmart C7280 All-in-One Printer Learn how to fix the HP Photosmart C7280 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

    Fixing Paper Pick-Up Issues - HP Photosmart C7280 All-in-One Printer

    Learn how to fix the HP Photosmart C7280 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

  • 5:58 Fixing Paper Pick-Up Issues - HP Photosmart C4795 All-in-One Printer Learn how to fix the HP Photosmart C4635, C4640, C4650, C4680, C4683, C4685, C4688, C4740, C4750, C4780, C4783, or C4788 All-in-One printer when it doesn't pick up o...

    Fixing Paper Pick-Up Issues - HP Photosmart C4795 All-in-One Printer

    Learn how to fix the HP Photosmart C4635, C4640, C4650, C4680, C4683, C4685, C4688, C4740, C4750, C4780, C4783, or C4788 All-in-One printer when it doesn't pick up o...

  • 6:38 Fixing Paper Pick-Up Issues - HP Photosmart C4280 All-in-One Printer Learn how to fix the HP Photosmart C4200, C4300, C4400, or C4500 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

    Fixing Paper Pick-Up Issues - HP Photosmart C4280 All-in-One Printer

    Learn how to fix the HP Photosmart C4200, C4300, C4400, or C4500 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

  • 9:17 Fixing Paper Pick-Up Issues - HP Photosmart Premium All-in-One Printer (C309g) Learn how to fix the HP Photosmart Premium All-in-One printer (C309g) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when pa...

    Fixing Paper Pick-Up Issues - HP Photosmart Premium All-in-One Printer (C309g)

    Learn how to fix the HP Photosmart Premium All-in-One printer (C309g) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when pa...

  • 6:02 Fixing Paper Pick-Up Issues - HP Photosmart C6300 All-in-One Printer Learn how to fix the HP Photosmart C6340, C6350, C6380, or C6383 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

    Fixing Paper Pick-Up Issues - HP Photosmart C6300 All-in-One Printer

    Learn how to fix the HP Photosmart C6340, C6350, C6380, or C6383 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

  • 8:57 Fixing Paper Pick-Up Issues - HP Officejet 6500 All-in-One Printer Learn how to fix the HP Officejet 6500 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

    Fixing Paper Pick-Up Issues - HP Officejet 6500 All-in-One Printer

    Learn how to fix the HP Officejet 6500 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

  • 12:10 Fixing Paper Pick-Up Issues - HP Officejet Pro 8500a Plus Premium e-All-in-One Printer (A910n) Learn how to fix the HP Officejet Pro 8500a Plus Premium e-All-in-One (A910a, A910g, A910n) printer when it doesn't pick up or feed paper, or you get an Out of Paper...

    Fixing Paper Pick-Up Issues - HP Officejet Pro 8500a Plus Premium e-All-in-One Printer (A910n)

    Learn how to fix the HP Officejet Pro 8500a Plus Premium e-All-in-One (A910a, A910g, A910n) printer when it doesn't pick up or feed paper, or you get an Out of Paper...

  • 0:42 Turn on ECM Mode See how to turn on Error Correction Mode (ECM) on an HP Laserjet M1319f printer. ECM should be on by default. Turn on ECM to troubleshoot when some or all of a print...

    Turn on ECM Mode

    See how to turn on Error Correction Mode (ECM) on an HP Laserjet M1319f printer. ECM should be on by default. Turn on ECM to troubleshoot when some or all of a print...

  • 6:03 Fixing Paper Pick-Up Issues - HP LaserJet 1020 Printer Learn how to fix the HP LaserJet 1020 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message or your printer attention light is blin...

    Fixing Paper Pick-Up Issues - HP LaserJet 1020 Printer

    Learn how to fix the HP LaserJet 1020 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message or your printer attention light is blin...

  • 5:35 Fixing Paper Pick-Up Issues - HP Officejet 6300 All-in-One Printer Learn how to fix the HP Officejet 6310xi, 6313, 6315, or 6318 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when...

    Fixing Paper Pick-Up Issues - HP Officejet 6300 All-in-One Printer

    Learn how to fix the HP Officejet 6310xi, 6313, 6315, or 6318 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when...

  • 10:43 Fixing Paper Pick-Up Issues - HP Deskjet 2050 All-in-One Printer Learn how to fix the HP Deskjet 2050 All-in-One printer (J510a, J510c) when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is ...

    Fixing Paper Pick-Up Issues - HP Deskjet 2050 All-in-One Printer

    Learn how to fix the HP Deskjet 2050 All-in-One printer (J510a, J510c) when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is ...

  • 3:34 How to Find the Model, Product, and Serial Number on Your HP Printer Learn how to find your model number, product number, and serial number on your HP printer.

    How to Find the Model, Product, and Serial Number on Your HP Printer

    Learn how to find your model number, product number, and serial number on your HP printer.

  • 0:34 Disconnect and Reconnect the USB Cable Watch a short video on how to disconnect your USB cable and reconnect the cable to the back of your Multifunction HP LaserJet printer or All-in-One.

    Disconnect and Reconnect the USB Cable

    Watch a short video on how to disconnect your USB cable and reconnect the cable to the back of your Multifunction HP LaserJet printer or All-in-One.

  • 1:46 Digital Imaging Monitor Watch a short video about how you can ensure that the HP Digital Imaging Monitor (DIM) is running on your computer in Winows 7.

    Digital Imaging Monitor

    Watch a short video about how you can ensure that the HP Digital Imaging Monitor (DIM) is running on your computer in Winows 7.

  • 0:38 Is Your Printer Paused or Offline? Watch a short video to determine if your printer is paused or offline in Microsoft Windows 7.

    Is Your Printer Paused or Offline?

    Watch a short video to determine if your printer is paused or offline in Microsoft Windows 7.

  • 9:22 Fixing Paper Pick-Up Issues - HP Deskjet F4180 All-in-One Printer Learn how to fix the HP Deskjet F4135, F4140, F4172, F4180, F4185, or F4190 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

    Fixing Paper Pick-Up Issues - HP Deskjet F4180 All-in-One Printer

    Learn how to fix the HP Deskjet F4135, F4140, F4172, F4180, F4185, or F4190 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

  • 1:18 Check the Print Quality Settings Watch a short video about how to resolve print quality issues for the HP Deskjet D1660 printer if the settings in the print driver does not match settings in the pri...

    Check the Print Quality Settings

    Watch a short video about how to resolve print quality issues for the HP Deskjet D1660 printer if the settings in the print driver does not match settings in the pri...

  • 2:18 Cleaning Area Around Ink Nozzles This video describes how to clean the area around the ink nozzles to resolve print quality Issues. The remove/replace cartridge steps vary by printer.

    Cleaning Area Around Ink Nozzles

    This video describes how to clean the area around the ink nozzles to resolve print quality Issues. The remove/replace cartridge steps vary by printer.

  • 1:41 Paper and Print Quality Issues Watch a short video about how to ensure the paper in your in tray doesn't create print quality issues. The printer shown is the HP Deskjet D1660, but this video als...

    Paper and Print Quality Issues

    Watch a short video about how to ensure the paper in your in tray doesn't create print quality issues. The printer shown is the HP Deskjet D1660, but this video als...

  • 1:33 Cleaning Ink Cartridges Watch a short video about how to run the automated cleaning utility. The printer shown is the HP Deskjet D1660, but this video applies to all D1600 series printers...

    Cleaning Ink Cartridges

    Watch a short video about how to run the automated cleaning utility. The printer shown is the HP Deskjet D1660, but this video applies to all D1600 series printers...

  • 1:08 Align the Printer Cartridges Watch a short video about how to align the printer cartridges. The printer shown is the HP Deskjet D1660, but video also applies to all D1600 series printers.

    Align the Printer Cartridges

    Watch a short video about how to align the printer cartridges. The printer shown is the HP Deskjet D1660, but video also applies to all D1600 series printers.

  • 6:29 Fixing Paper Pick-Up Issues - HP Deskjet D1660 Printer Learn how to fix the HP Deskjet D1660 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

    Fixing Paper Pick-Up Issues - HP Deskjet D1660 Printer

    Learn how to fix the HP Deskjet D1660 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

  • 10:24 Fixing Paper Pick-Up Issues - HP Deskjet 3050 All-in-One Printer Learn how to fix the HP Deskjet 3050 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

    Fixing Paper Pick-Up Issues - HP Deskjet 3050 All-in-One Printer

    Learn how to fix the HP Deskjet 3050 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

  • 10:48 Fixing Paper Pick-Up Issues - HP Deskjet 3000 Printer Learn how to fix the HP Deskjet 3000 (J310A), 2000 (J210A), or 1000 (J110A) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

    Fixing Paper Pick-Up Issues - HP Deskjet 3000 Printer

    Learn how to fix the HP Deskjet 3000 (J310A), 2000 (J210A), or 1000 (J110A) printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

  • 1:20 How to Run the Clean Print Cartridges Utility - HP Deskjet F4180 All-in-One Printer Learn how to use the clean print cartridges utility for the HP Deskjet F4180 All-in-One Printer.

    How to Run the Clean Print Cartridges Utility - HP Deskjet F4180 All-in-One Printer

    Learn how to use the clean print cartridges utility for the HP Deskjet F4180 All-in-One Printer.

  • 9:02 Fixing Paper Pick-Up Issues - HP Photosmart C5180 All-in-One Printer Learn how to fix the HP Photosmart C5140, C5150, C5175, or C5180 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

    Fixing Paper Pick-Up Issues - HP Photosmart C5180 All-in-One Printer

    Learn how to fix the HP Photosmart C5140, C5150, C5175, or C5180 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message w...

  • 5:41 Fixing Paper Pick-Up Issues - HP Deskjet F4200 All-in-One Printer Learn how to fix the HP Deskjet F4210, F4213, F4235, F4240, F4272, F4275, F4280, F4283, or F4288 All-in-One printer when it doesn't pick up or feed paper, or you get...

    Fixing Paper Pick-Up Issues - HP Deskjet F4200 All-in-One Printer

    Learn how to fix the HP Deskjet F4210, F4213, F4235, F4240, F4272, F4275, F4280, F4283, or F4288 All-in-One printer when it doesn't pick up or feed paper, or you get...

  • 5:42 Fixing Paper Pick-Up Issues - HP Deskjet D1500 Printer Learn how to fix the HP Deskjet D1520, D1530, D1558, D1560, or D1568 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when pap...

    Fixing Paper Pick-Up Issues - HP Deskjet D1500 Printer

    Learn how to fix the HP Deskjet D1520, D1530, D1558, D1560, or D1568 printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when pap...

  • 7:46 Fixing Paper Pick-Up Issues - HP Photosmart e-All-in-One Printer (D110a) Learn how to fix the HP Photosmart D110a, D110b, or B110a e-All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when p...

    Fixing Paper Pick-Up Issues - HP Photosmart e-All-in-One Printer (D110a)

    Learn how to fix the HP Photosmart D110a, D110b, or B110a e-All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when p...

  • 1:05 Checking the Print Queue When you click "Print" on your computer but nothing prints, the computer holds the print job in a print queue. Watch a short video to learn how to check the print qu...

    Checking the Print Queue

    When you click "Print" on your computer but nothing prints, the computer holds the print job in a print queue. Watch a short video to learn how to check the print qu...

  • 1:22 Check the Printer Driver and Port Watch a short video on how to check your print driver and port settings in Microsoft Windows 7.

    Check the Printer Driver and Port

    Watch a short video on how to check your print driver and port settings in Microsoft Windows 7.

  • 8:40 Fixing Paper Pick-Up Issues - HP Photosmart C3180 All-in-One Printer Learn how to fix the HP Photosmart C3180 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message, or see a blinking error ...

    Fixing Paper Pick-Up Issues - HP Photosmart C3180 All-in-One Printer

    Learn how to fix the HP Photosmart C3180 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message, or see a blinking error ...

  • 6:53 Alignment Failed Message Fixing an "alignment failed" error message. Shown is the HP Officejet Pro 8500 Premier All-in-One Printer - A909n. This also applies to the A909a, A909b, A909d, and ...

    Alignment Failed Message

    Fixing an "alignment failed" error message. Shown is the HP Officejet Pro 8500 Premier All-in-One Printer - A909n. This also applies to the A909a, A909b, A909d, and ...

  • 0:35 Perform a Partial Printer Reset Watch a short video with no audio on how to perform a partial reset on an HP printer. The example shown is the HP Deskjet F388.

    Perform a Partial Printer Reset

    Watch a short video with no audio on how to perform a partial reset on an HP printer. The example shown is the HP Deskjet F388.

  • 10:36 Fixing Paper Pick-Up Issues - HP Officejet 6500a Plus e-All-in-One Printer (E710n) Learn how to fix the HP Officejet 6500a Plus e-All-in-One (E710a, E710n, E710s, E710e) printer when it doesn't pick up or feed paper, or you get an Out of Paper erro...

    Fixing Paper Pick-Up Issues - HP Officejet 6500a Plus e-All-in-One Printer (E710n)

    Learn how to fix the HP Officejet 6500a Plus e-All-in-One (E710a, E710n, E710s, E710e) printer when it doesn't pick up or feed paper, or you get an Out of Paper erro...