The "management cockpit" approach to running your IT environment
As IT environments become more dynamic, your operations teams need a unified view for management and monitoring. Automatic detection, and automated monitoring setup and configuration are two ways to do this.
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Service Anywhere - Change Analytics overview
This video provides an overview of Change Analytics in Service Anywhere
Service Anywhere - Change Scheduling: How to identify breaches of scheduling standards
This video shows how to identify breaches of scheduling standards.
Service Anywhere - Use Case: How to map information from existing records to new records
This video demonstrates how to map information from an existing record to new records created from the existing record.
Service Anywhere - How to add phases and transitions to a workflow
This video shows how to add phases and transitions to a Service Anywhere workflow
Service Anywhere - How to add a field to a form
This video shows how to add a field to a form in Service Anywhere.
Service Anywhere - How to add a business rule
This video shows how to add a business rule in Service Anywhere.
The pursuit of happiness through a ticketless help desk
Reach Help Desk Nirvana and get on the road to a ticketless service desk. Hear about social self-service and actionable “Big Data” analytic approaches that improve s...
HEMIT and HP Service Manager & HP Service Request Catalog
Thore Senneset of HEMIT (Helse Midt-Norge IT) talks about how the Nordic IT service provider delivers fast and efficient IT service management with HP Software.
TEB (Türk Ekonomi Bankası) And HP Business Service Management
Bilal Postacı talks about how Turkish bank TEB sees its business through its customers eyes using HP Business Service Management.
CTTI Generalitat de Catalunya and HP Business Service Management
David Recuenco of CTTI Generalitat de Catalunya describes how the Spanish government IT service provider builds business value with predictive monitoring using HP ...
Service Anywhere - How to Submit Support Request via Pronq
This video shows how to submit a Service Anywhere support request via Pronq.
EVRY achieves up-to-the minute training and cuts deployment time with HP Adoption Readiness Tool
Sigve Sandvik, Solution Advisor at EVRY, explains how the Norwegian IT service provider uses HP Adoption Readiness Tool (ART) and HP Service Manager to enable up-to-...