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HP Software's community for IT leaders // November 2013

Capgemini: QA centralizes, matures

The new World Quality Report uncovers improvements in the way enterprise apps teams approach testing, but there’s a long way to go.

The bottom line

What: Testing efforts are improving, but aren’t entirely “there” yet.

Why: Efforts at streamlining and better funding are hampered by late-cycle testing and lack of expertise.

More: Read the full report at

Enterprise apps teams have been under the gun to do their jobs better and faster—a combination that rarely works. The key to getting both quality and speed seems to lie in the quality of testing, an area that was more of an afterthought for many apps teams rather than a critical part of IT strategy. But a new report suggests that enterprise IT shops now get it: testing, at the right time and in the right way, is key.

But the World Quality Report 2013-14—from Capgemini, Sogeti, and HP—also found that most of the surveyed organizations have a long way to go before their testing efforts will yield fruit. Here is a quick summary of the report’s key findings, along with recommendations for overcoming the problem spots that stand in the way of effective QA.


The report lists seven key findings, among them:

  • The QA function is adapting to business demands by streamlining for greater efficiency. Enterprises have begun to centralize in-house testing to be a single stream across the entire organization. This is a great sign of maturity of testing as a function, because it better aligns testing with business goals and makes it easier to standardize best practices across the enterprise.
  • IT departments are investing a higher proportion of their budgets in testing. Businesses are increasing the proportion of their overall IT budgets allocated to application quality, from 18 percent in 2012 to 23 percent in 2013. This rate of growth is outpacing the generally acknowledged year-on-year global average increase of 2 percent to 3 percent in IT budgets.
  • Enterprises are testing too late in the application life cycle. Nearly half of the organizations interviewed start the testing process during or after the development phase—too late to influence application quality beyond finding and fixing defects. And a whopping 61 percent say that they have no plans to introduce QA earlier in the lifecycle.
  • IT shops are doing more mobile testing, but they lack specialized methods, expertise, and environment. Mobile testing is now done by 55 percent of organizations, compared to 31 percent last year. The challenges businesses cite have shifted greatly. The biggest problem is lack of appropriate testing processes or methods (up to 56 percent from 34 percent), lack of mobile testing expertise (48 percent compared to 29 percent), and access to an in-house test environment (doubled from 19 percent).


In light of the findings, the report’s authors recommend six key steps, including:

  • Improve reporting of business-oriented metrics to demonstrate the value of QA. Prove the business value of QA by reporting operational metrics linked to specific business outcomes.
  • Make greater use of the cloud for testing. Develop a specific strategy for migrating testing to the cloud. For cloud-based software, engage in early risk analysis to provide an accurate assessment of how much testing will be required.
  • Integrate testing into Agile projects. Focus on finding an approach that allows structured quality and Agile to coexist, integrating testing methodologies and testing experts within Agile development projects.

Testing makes an essential shift

This year’s World Quality Report identified a structural shift in the QA operating models that organizations use to optimize their throughput, processes, and resources to deliver better-quality applications. Without this shift toward centralization and industrialization, organizations will not be able to deliver the level of quality they need to grow—even if they do have a bigger QA budget.

To read the full report, including all recommendations for better quality assurance, visit


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