Discover Performance

HP Software's community for IT leaders // April 2013

Better delivery for a user-centric world

Poor user experience hurts the business. A user-centric approach to mobile monitoring helps align ops with business strategy.
These days, application performance is synonymous with business performance—and that’s especially true when it comes to customer-facing mobile apps. If your apps don’t work well, your business loses money. That’s why you need increasingly detailed information on what users are experiencing as you deliver, monitor, and maintain apps and services for your end users.
If you’ve already started collaborating with the lines of business, the apps team, and the security team, you’ve taken the first steps toward user-centric monitoring. Here are the next steps on your path to ensuring better app delivery—and the better business performance that will result.

Take real device monitoring seriously

You can’t fully understand the user experience unless you’re studying the real thing. That means passively monitoring all of your users in all locations, in all app types, all the time. You need to be able to trace things like user paths, response times, and component delays—from the app to the devices, network, and infrastructure—or pinpointing and fixing problems will be nearly impossible.
This also can mean getting the app “ready to run” in production—building the monitoring, diagnostic, and debug capabilities from the start. Apps are sometimes created with a focus solely on individual business needs, without fully considering availability and performance. In the mobile era, you can’t make availability and performance an afterthought.

Push for unified monitoring

Sometimes an app won’t perform because of an infrastructure problem: demand exceeds capacity, and the servers just can’t handle the load. Other times, the problem is with the application itself: a defect lurking in the code causes the application to crash, or people use it in a way developers hadn’t planned. In those cases, the performance shortcomings are as much a dev problem as an ops problem. Both teams have a vested interest in spotting them and fixing them fast.
The best way to do that is with a unified monitoring platform that can bridge the gap between developers, test teams, and operations to put timely performance information into the right hands. A unified platform can create the kind of DevOps environment that results in more collaborative app delivery and less guesswork when things go wrong.
Collaborative asset creation can include the reuse of synthetic test scripts for monitoring, inclusion of the monitoring templates, and application instrumentation with diagnostic capabilities. Also, looping back to your developers to share the monitoring data and performance statistics can help developers understand how to create better applications that really serve the business.

Look to SaaS to cover your monitoring gaps

The ideal mobile monitoring setup is to maintain monitoring locations where your users are. But as your user base grows—and goes global—end user monitoring can quickly become too much to handle in-house. When you can’t afford to set up monitoring locations everywhere your users are, a SaaS monitoring solution can fill in the gaps. With comparatively little upfront investment, you can maintain SLAs without any of the expense of setting up your own global monitoring locations.

Don’t lose time

Business performance depends on many factors, but it’s undeniable that app performance is becoming a bigger factor all the time. Today’s users aren’t forgiving. If an app doesn’t perform to their expectations, they quickly lose interest or—worse—leave a scathing review that turns off all the users you were hoping to attract. That’s why it’s imperative to monitor the user experience and ensure that it’s supporting business objectives, not derailing them.
For more on mobile monitoring, visit, and check out the public beta of HP Performance Anywhere.


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