Packaging requirements
We recommend the following guidelines for packaging and shipping your returned assets to minimize damage and maximize your resources. Typically, there are two classifications of product return: large bulk and small individual returns.
Large bulk returns
- Large quantities from the same location
- Consolidated on skids for loading on trucks
- Each pallet must be properly labelled
- Boxes are not required
| Item |
Instruction |
| Monitors |
- Stacked up to 3 layers, only
- Each monitor individually wrapped in a plastic bag
- Place monitors face down on two layers of bubble wrap to minimize risk of scratching
- Layers are separated by a piece of corrugated material
- Video Cables and Swivel Bases must be returned with monitors
- Video cable wrapped around base
- Pallet load to be plastic shrink-wrapped and strapped
- Each pallet labelled with HP Return PO# & Lease Schedule #
|
| Monitors |
- Follow instructions listed above for the 14” or 15” monitors, except:
- 17” or 21” monitors can only be stacked up to 2 layers
|
| Desktops PC's |
- Stacked up to 5 layers, only
- Cables, keyboards, mouse, etc. packed in separate boxes
- Layers are separated by cardboard and bubble-wrap
- PC units and NW equipment must not overhang the pallet
- Pallet load to be plastic shrink-wrapped
- Each pallet labelled with HP Return PO# & Lease Schedule #
|
| Notebook PC's |
- Each notebook will be individually packed in a box reasonably fitted to the unit
- Packed boxes stacked up to 5 layers only
- If sent back on a skid, no more then 5 layers high. Layers are separated by cardboard and large bubble-wrap
- If sent back in bags, no more then 6 layers high. Layers are separated by cardboard and large bubble-wrap.
- Pallet load to be shrink-wrapped
- Each pallet labelled with HP Return PO# and Lease Schedule #
|
| Laser printers |
- Pallet load to be shrink-wrapped
- Each pallet labelled with HP Return PO# & Lease Schedule #
- Remove toner from printer
- Each printer individually bubble-wrapped
- Stacked up to 2 layers for smaller printer and 1 high for larger printers
- Units must not overhang the pallet
- Layers are separated by cardboard or bubble-wrap
- Paper trays, etc. should be packed in separate boxes
|
| Servers |
- If not on wheels, then should be palleted
- Pallet load to be shrink-wrapped
- Each pallet labelled with HP Return PO# and Lease Schedule #
- Do not stack
- Protect each server with bubble-wrap and cardboard
- Cables, etc. packed in separate boxes
- Units must not overhang the pallet
- Rack mounted servers may be removed from the rack, individually bubble-wrapped and then shrink-wrapped together. Or, you may keep the servers in the rack and bind in with shrink-wrap. The entire rack should also be shrink-wrapped.
|
Small Individual Returns
- Small quantities from one or many locations
- Packed in individual/single boxes will protective fill material
- Proper label must be on each individual box
- Capable of being transported via courier shipment (e.g.: UPS)
- Styrofoam peanuts are not adequate to provide required fill protection – please use foam inserts
| Item |
Feature |
Instruction
|
| Monitors |
14” or 15” |
- 3” of foam required on all sides of the monitor, packed in a box
- Sufficient fill to prevent movement in box
- Label box with HP Return PO # & Lease Schedule #
|
| Monitors |
17” through 21" |
- Quantities in excess of 4 items must be shipped on a pallet
- 3” of foam required on all sides of monitor packed in a box
- Label box with HP Return PO# & Lease Schedule #
|
| Desktop PC’s |
NW Equipment (Routers, Hubs) |
- 3” of foam required on all sides of monitor packed in a box
- Label box with HP Return PO# & Lease Schedule #
|
| Notebook PC’s |
|
- Each piece wrapped in large bubble bubble-wrap
- Each notebook will be individually packed in a box reasonably fit to the unit
- Label box with HP Return PO# & Lease Schedule #
|
| Laser printers |
|
- Each printer individually bubble-wrapped in a separate box; do not ship printers with toner installed
- Paper trays, etc. should be packed in separate boxes
- Sufficient fill to prevent movement in box
- Label box with HP Return PO# & Lease Schedule #
|