Replacement programs and product recalls

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Replacement programs

HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.


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Recalls

In cooperation with country government safety authorities, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.


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HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

In January 2018, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with specific HP ProBook (64x G2 and G3 series, 65x G2 and G3 series), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 Notebook Computers and HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations sold worldwide from December 2015 through December 2017. Additionally, these batteries may have been sold as accessories or replacement batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the preceding products through HP or an authorized Service Provider. These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Customers should cease use of affected batteries immediately. As many of these batteries are internal to system and are not customer replaceable, HP is providing a BIOS update that will discharge the battery and disable future charging until the battery is replaced. HP customers affected by this program will be eligible to receive replacement battery services for each verified, affected battery at no cost.


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January 2017 Expansion of the 2016 HP Notebook Computer Notebook Battery Safety Recall and Replacement Program – Additional Batteries Affected

January 2017 Expansion of the 2016 HP Notebook Computer Notebook Battery Safety Recall and Replacement Program – Additional Batteries Affected

HP urges customers to recheck all potentially affected products


In January 2017, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program, for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP urges customers to recheck their batteries, even if they did so previously, and were told they were not affected. However, original batteries replaced as part of the program announced in June 2016 are not affected by this program expansion. Customers should cease use of affected batteries immediately. HP customers affected by this program will be eligible to receive a replacement battery for each verified, affected battery at no cost.


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HP Notebook Computer Notebook Battery Safety Recall and Replacement Program

HP Notebook Computer Notebook Battery Safety Recall and Replacement Program

On 14 June 2016 HP announced a worldwide voluntary safety recall and replacement program in cooperation with various government regulatory agencies, for certain notebook computer batteries. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP advises customers to cease use of affected batteries immediately. HP customers affected by this program will be eligible to receive a replacement battery for each verified, affected battery at no cost.


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HP Notebook PC AC Power Cord Safety Recall and Replacement Program

HP Notebook PC AC Power Cord Safety Recall and Replacement Program

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for certain AC power cords used with AC adapters distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations. These AC power cords have the potential to overheat, posing a fire and burn hazard. The affected AC power cords were shipped with products and accessories sold from September 2010 through June 2012. HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.


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HP notebook battery safety recall

HP notebook battery safety recall

In cooperation with the U.S. Consumer Product Safety Commission and other safety regulatory authorities, HP announced worldwide safety recall and replacement programs for batteries used in certain HP notebooks on the following dates: May 14, 2009 (expanded on May 19, 2010), October 30, 2008, April 20, 2006 and October 14, 2005. HP customers affected by these programs are eligible to receive a replacement battery for each verified, recalled battery, at no cost.


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