Replacement programs and product recalls
HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.
In cooperation with the U.S. Consumer Product Safety Commission, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.
On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for certain AC power cords used with AC adapters distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations. These AC power cords have the potential to overheat, posing a fire and burn hazard. The affected AC power cords were shipped with products and accessories sold from September 2010 through June 2012. HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.
HP Replacement Program: Kung Fu Panda™ USB Flash Drive
On February 13, 2009 HP announced a voluntary recall of a promotional USB flash drive molded in the form of an animated character in the DreamWorks Animation® film "Kung Fu Panda™." The flash drive cap (corresponding to the panda's pants) may pose a potential choking hazard to small children.
In cooperation with the U.S. Consumer Product Safety Commission, on June 26, 2008, HP announced a voluntary recall and replacement program for HP Fax 1010 and 1010xi. Affected HP customers will be eligible to receive a rebate for qualified products.
In cooperation with the U.S. Consumer Product Safety Commission and other safety regulatory authorities, HP announced worldwide safety recall and replacement programs for batteries used in certain HP notebooks on the following dates: May 14, 2009 (expanded on May 19, 2010), October 30, 2008, April 20, 2006 and October 14, 2005. HP customers affected by these programs are eligible to receive a replacement battery for each verified, recalled battery, at no cost.
On some L2035 Flat Panel Monitors, a ground clip may have been incorrectly installed within the inside plastic panel of the monitor, posing a potential for an electric shock hazard.
The power adapter used with certain HP Vectra speakers is not grounded.