The Foundation of Our Turnaround

Last year was an interesting journey of diagnosis and evaluation across our business. But when people look back on the history of Hewlett-Packard, I think 2012 will be remembered as the start of an exciting future.

In outlining our multi-year turnaround plan, Meg emphasized the importance of getting the right products and services to the right people at the right time. As you can imagine, what sounds like a relatively straight forward goal is very complex. At HP we have four distinct businesses, more than 300,000 employees in 170 countries and serve millions of customers from consumer to the enterprise.

Since last year, we’ve been on a mission to achieve operational excellence throughout our business. Success in these areas will result in a strong foundation for HP’s future. Our focus is on laying the foundation to make it easier for our customers to work with HP. We are laser-focused on rapid execution. From enabling our sales force and our channel to empowering our workforce and improving how we bring innovations to market, our teams have been working tirelessly to build a more agile, efficient and capable HP.

We have already made progress across our business:

  • For the first time ever, HP’s sales platform, powered by, unites global sales teams with standardized processes that replaced disparate Customer Relationship Management (CRM) and Partner Relationship Management (PRM) systems. The new platform incorporates processes and tools used throughout the sales lifecycle, including quote-to-cash, sales compensation and contract management. In addition, we now have the analytics and reporting needed to better inform our business leaders of progress.  We are already seeing strong results as our sales teams are delivering faster than ever.
  • We have begun implementing an automated process using Fieldglass. This is a cloud-based system running on HP Converged Infrastructure that is improving visibility and management of our contract workforce. With this system we are saving costs by operating our contingent workforce more efficiently on a global scale.
  • We’re also using HP’s newest products to improve how we operate. We use Vertica to analyze customer activities on our website and anticipate supply chain spikes to improve fulfillment. We are leveraging the HP cloud infrastructure for IT compute needs across our businesses. At HP we are focused on demonstrating our product capabilities at scale and we enjoy engaging with customers regularly to share our experiences.

Progress has been encouraging so far and we are just getting started. More to come soon…