HP Helps Customers Turn Big Data into Action

The IT Operations landscape has changed. Whether driven from a central IT or line of business perspective, organizations are under increasing pressure to extract valuable insights from their data despite the significant increase in the volume and variety of data being generated. Organizations are looking for solutions that let them aggregate data from multiple sources—such as social media and machine-generated data— to draw meaningful insights to increase the speed of service delivery and improve end-user satisfaction while reducing potential business disruptions and service outages.

To meet user expectations and reduce potential disruptions to their business operations, companies need to unleash the power of big data to address potential IT delivery and performance issues before they happen, and to further reduce the cost of operations.

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To improve business efficiency, service delivery and end-user satisfaction, while still keeping IT costs down, HP is introducing several new big data analytics and services management solutions.

HP Service Anywhere is the first big data service management Software-as-a-Service (SaaS) solution that embeds HP Autonomy IDOL and HP Vertica to deliver self-support to end-users and drive IT productivity with big data analytics and in-context data.

HP Operations Analytics 2.1 is the big data analytics platform for IT operations. Our new release uses “expert sourcing” intelligence and analytics across structured and unstructured data by automatically finding the root cause of an IT issue in minutes rather than hours or days. HP Operations Analytics guides the first level IT staff to become the data scientist in IT operations.

With HP Operations Analytics’ predictive capabilities, IT operations can reduce mean time between failures (MTBF) by learning anomalous behavior, gaining actionable insight, and identifying operational issues before end users are impacted.

HP Operations Log Intelligence 1.0 is a new business service management solution that enables organizations to gain intelligence hidden in their massive amounts of log files to perform quick fixes and improve IT service levels while reducing operational costs.

In mobile applications, user experience isn’t everything; it’s the only thing.  Starting on June 9, you can sign up to join the public beta for AppPulse mobile, a new self-service SaaS solution that enables application owners, product managers and developers to measure what matters in user experience, focus on fixing problems that affect the most users, improve customer experience and deliver five-star apps. 

Implementing AppPulse mobile is extremely simple since it requires no code changes and is tag-less to keep application release cycles responsive and on track. AppPulse mobile connects user actions to detailed data and crash analytics to provide the specific information needed to improve application stability and avoid future crashes.  AppPulse mobile also introduces “FunDex,” a mobile user experience benchmark index that combines key user experience data points into an easy to understand score showing how satisfied users are and where application experience can be improved.

Transforming IT into a service broker

HP is also announcing an on-premises version of HP Propel, giving customers the choice to realize the benefits of HP Propel with or without additional managed services.

HP Propel enables IT organizations to deliver and broker traditional, cloud and hybrid IT services, address point-to-point integration issues and lower administrative costs. The unique capabilities provided by HP Propel, including integration with HP Autonomy IDOL, empower organizations to:

  • Increase time to value by quickly assessing capabilities of external service providers and making them available to the business;
  • Enhance service quality by capturing 100 percent of the IT customers’  asks and feedback;
  • Improve consumer engagement  and satisfaction with a single, unified, app-store like experience; and
  • Reduce IT costs by quickly on-boarding and integrating internal and external systems driving business efficiency.

HP Propel’s open Service Exchange, which facilitates the on-boarding and point-to-multipoint integration capabilities, will be initially delivered with content for HP Service Manager and HP Cloud Service Automation and with ability to create custom content out-of-the-box.

HP Service Anywhere and HP Operations Log Intelligence 1.0 and HP AppPulse are available worldwide now. HP Operations Analytics 2.1 is expected to be available worldwide in June. HP Propel free and premium service offerings are available now and the on-premises offering is expected to be available worldwide in July.

Starting on June 9, you can join the AppPulse Mobile public beta by visiting http://go.pronq.com/AppPulse-mobile.  

To learn more, visit the HP IT Operations Management community and IT Service Management Blog. Also, join HP Software on Facebook and Twitter.