Computer hardware is more reliable than ever. But when failures do occur, they can be painful—to your customers, to your employees, to your business. That’s why our Hardware Support services can include proactive monitoring to spot problems early—even before downtime occurs—and restore service quickly.
HP Hardware Support provides repair or replacement of faulty components if a hardware product fails. An array of Hardware Support services lets you upgrade warranty support to get higher service levels when business needs demand greater availability. And they let you extend the support beyond the term of the standard warranty.
We offer service levels and terms that best fit your business needs. And we can deliver the support almost anywhere in the world. HP Hardware Support helps you reduce the business risk of computer downtime and keep your systems—and your business—on track.
While computer hardware has become simpler and more reliable, the complete application system—hardware, software and networks—is more complex and failure-prone than ever. When a failure occurs, the key to reducing downtime is to detect it early and quickly zero in on the source of the problem.
Hardware Support services are not just about fixing the hardware when it fails. The best hardware support proactively monitors computers to detect problems as soon as they occur, maybe even before users are affected.
If it’s a hardware problem, system administrators may be able to transfer the workload to other servers until help arrives. If it’s not a hardware problem, IT personnel can quickly direct their attention to the real source of the problem before business users feel the pain.
For the systems most critical to your business, HP commits to resolve hardware problems within six hours when you purchase HP 6-Hour Call-to-Repair Hardware Support.
You call any time, 24x7x365, and an HP support technician remotely diagnoses the problem and dispatches a support professional onsite within four hours.
For less-critical systems like PCs and printers, choose from a flexible set of return-to-HP support services.
It provides the same remote diagnostics and four-hour response available with same day service, but offers flexible call windows.
When you extend support beyond standard warranty terms or upgrade support to a higher service level, we are your partners throughout the contract lifecycle.
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