Customer Engagement Management Services
Our top-rated HP Customer Engagement Management (CEM) Services deliver the experience your customers want at a lower TCO. HP optimizes your revenue with a unique omni-channel service combining analytics, technology, and people in new and innovative ways.
Customer Engagement as a Service
Customer Engagement as a Service provides a cloud-based environment to manage a multichannel contact center infrastructure with a complete suite of contact center tools, communications network and operational processes—all supported by a highly skilled virtual global support team. HP provides the technology environment while our clients retain the agents, enabling them to redirect resources from managing technology to managing customer relationships.
Customer Engagement Management Services – Contact Center
HP Customer Engagement Management Services – Contact Center provides management and operation of outbound and inbound contact centers that handle high-value customer interactions related to complex business processes. Whether embedded in an industry-specific solution or as a standalone service, our services support your customers with multiple channels for voice and non-voice interactions throughout the entire customer life cycle from marketing, to sales, to service.
Customer Engagement Management Services - Social
Using big data analytics, we evaluate your social media commentary, identify issues and opportunities relative to your brand and summarize the results into easy-to-understand trends. We put human and automated processes in place to help you engage with your customers, correct issues or take full advantage of newly identified opportunities.
Customer Engagement Management Services - Transformation
HP Customer Engagement Management Services – Transformation help you deliver great customer experiences across every channel to enhance competitive advantage. With this service, HP assesses quality and effectiveness, and provides opportunities for improvement within and across your contact centers and operations. We understand the operational issues you face and can help uncover ones you haven’t yet realized to provide you the right strategies for success.
Consumer Direct Services
HP Consumer Direct Services works with companies to manage those processes and minimize the associated costs. We enable you to outsource all of your direct-to-customer interactions—from customer service and ordering to product fulfillment and distribution. We take orders from multiple channels—phone, web, mail—and then pick, pack and ship products to your customers. And we handle the back-end processing through credits and returns.
HP Warranty Services provide a warranty administration solution that helps curtail fraudulent claims, manage service partners, and leverage warranty event data into strategic product lifecycle planning. Hosted in the HP Cloud Solution Center, the services offer warranty analytics, dashboard, and collaboration.