How to Find Software and Drivers for Your HP Printer

HP offers a variety of print drivers and software on the product CD and the HP Web site. 
Windows 7: Use the HP Printer Installation Wizard to find the best driverWindows 7: Use the HP Printer Installation Wizard to find the best driver

PIW_icon HP has developed a free diagnostic utility (tool) to help find the best Windows 7 driver for your product: the HP Printer Install Wizard. Following are some common installation problems that the HP Printer Install Wizard can help with:

  • You cannot find your driver for Windows 7

  • You need help using your HP product in the same way you used it with your old operating system

  • You are not sure which driver you should select

NOTE: The HP Printer Install Wizard is not available for all products. This tool is available only for Windows 7 operating systems. The HP Printer Install Wizard works with products connected with a USB cable or with a wired (Ethernet) or wireless network connection. If you would like to connect your product wirelessly, but it is not yet on a wireless network, you need to temporarily connect the product with a USB cable to run the wizard.

Link to tool

PIW_small_Icon HP Windows 7 Printer Install Wizard (<1MB)

How to download the software from the HP Web siteHow to download the software from the HP Web site

Step one: Decide which type of driver to install

Many products have more than one driver option on the downloads page. Choices might include a Basic type and Full Feature type. If both options are available, the following information might help you decide which driver to download.

Basic driverFull Feature driver
For basic printing: This driver runs the basic print functions of your product only.For enhanced printing and full functionality: HP includes valuable software to help you get the most from your product. If you have an All-in-One, this driver provides complete product functionality for printing, scanning, copying, and faxing.
If you have an All-in-One, the basic driver does not provide the software needed for most users to copy or fax from the computer, or to use all the scanning features of the All-in-One.

The software varies by product, but here are some examples:

  • Searchable help files tailored to your product

  • Image-editing software

  • HP Solution Center: This important tool helps you establish settings for printing. It also helps you with product maintenance, troubleshooting, software updates, and links to buy supplies.

For quick download: The file size is smaller than the Full Feature driver, so it is faster to download and install.NOTE: During the Full Feature installation process, you can choose a custom installation, where you select the specific software items that you want to install.

Step two: Download the software

HP recommends the Full Feature type of download, if available, to ensure the best support your product.

Follow these steps to download the product software and save it to your computer.

  1. Disconnect the USB cable from both the product and the computer (if you already connected it).

  2. Turn the product on.

  3. Right-click this link: Get Software and Drivers, and then click Open in new window.

  4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

  5. Click Software & Driver Downloads.

  6. Select your operating system, and then click Next.

  7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download. If you need help deciding, see the information in the previous table.

  8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

  9. This option allows you to install the software at any time after the download completes.

  10. Click Save, and then browse to the location on your computer where you want to save the file.

  11. Click Save. The software downloads to your computer.

Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
 

How to install the downloaded software from the HP Web siteHow to install the downloaded software from the HP Web site

Follow these steps to install the downloaded software and driver.

  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .

  2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation. NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.

  3. When the Install Wizard starts, follow the on-screen instructions to install the software.

For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.

 

RecommendedCustom
For full use of all your product features: This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software.
This installation type is designed to work for most users.

Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a custom installation.)

CAUTION:  To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.

 

How to install the software with the printer CDHow to install the software with the printer CD

Select your operating system for customized instructions:

Windows Vista or Windows 7Windows Vista or Windows 7

During the installation, you select what type of installation you want. The installation type names vary depending on your product. The following information might help you decide which installation type to use.

RecommendedCustom
Recommended, Full, or EasyCustom, Express, or Advanced
For full use of all your product features: This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.

This type of installation works for most users.

A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

  • The computer is low on hard disk space.

  • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

The Recommended type of installation allows you to take advantage of all your product features.

Follow these steps to install the software with the product CD.

  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to open.
    If the installer does not start automatically, click the Windows icon (Windows_icn), click Computer, and then double-click the CD drive.

  2. NOTE: If the User Account Control screen opens, click Allow to continue. 

  3. Follow the on-screen instructions to install the software.

IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

Windows XPWindows XP

During the installation, you select what type of installation you want. The installation type names vary depending on your product. The following information might help you decide which installation type to use.

RecommendedCustom
Recommended, Full, or EasyCustom, Express, or Advanced
For full use of all your product features: This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.

This type of installation works for most users.

A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

  • The computer is low on hard disk space.

  • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)

 

The Recommended type of installation allows you to take advantage of all your product features.

Follow these steps to install the software with the product CD.

  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to open.
    If the installer does not start automatically, click the Start (XP_Start_icn), click My Computer, and then double-click the CD drive.

  2. Follow the on-screen instructions to install the software.

IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

 
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