Find printer installation troubleshooting solutions our support agents have found the most helpful to resolve install errors.

Note: The following sections apply to Windows operating systems only.

Select your connection type from the following options.
A locally installed, USB connected printer installation issue can be explored using a variety of tools and processes available on your computer. The troubleshooting process and available tools vary from one operating system to another.
When using your printer on a wired Ethernet connection, you can use both local and network tools to successfully troubleshoot issues as they arise. The troubleshooting process and available tools vary from one operating system to another.
When using your printer on a wireless network connection, a variety of both local and network based tools can help you troubleshoot issues as they arise. The troubleshooting process and available tools vary slightly from one operating system to another.
Get Support by Product Model
Find solutions, downloads and other support information specific to your product model.
Connect with Others
Connect with others
You’re not alone. Reach out to other customers and HP Experts on the support forums and get the answers you need.