We've got the goods
Nothing is more important to your business than your relationship with your customer. Building, maintaining and growing that relationship can be complicated and costly. Whether you're selling direct, through a catalog, online or over the phone, processing orders and getting the goods to your customer can be more costly than the goods themselves.
HP Consumer Direct Services works with companies to manage those processes and minimize the associated costs. We enable you to outsource all of your direct-to-customer interactions—from customer service and ordering to product fulfillment and distribution. We take orders from multiple channels—phone, web, mail—and then pick, pack and ship products to your customers. And we handle the back-end processing through credits and returns.
HP leverages its volume and scale to negotiate lower freight rates; automates processes from start to finish to improve efficiency and accuracy; and provides scalability to flex when your business spikes or you want to enter new markets without the capital costs or delays.
Outsourcing to HP also means you don't have the capital costs of upgrading legacy systems or expanding operations. We have regional locations around the globe and can scale up or down as your business demands, eliminating wasted resources. And we have the capacity to handle processing and fulfillment as you move into new markets. We can also provide insights on consumer behavior for enhanced targeting through our data warehousing and reporting services.
HP Consumer Direct Services include:
- Customer service
- Order management
- Payment processing
- Document processing
- Product kitting
- Aftermarket logistics