See how your service desk can handle support issues and requests more quickly. Service catalogs and end-user self-service portals help automate and accelerate common IT service management (ITSM) tasks including incident management and the request fulfillment itil processes.
3:34 minutes
Simplifying IT Service Management
HP IT Service Management (ITSM) is a software solution that integrates and automates service management and quality control of the IT services that the business depends upon. ITSM is focused on service design, operations, and delivery so staff can evaluate opportunities for improvement throughout the service lifecycle. Consolidate and standardize your service desk and supporting processes such as incident, problem, change, asset, configuration, release and deployment management with HP ITSM. And ensure quality delivery with built-in PinkVERIFY ITIL® v3 best practices.
ITSM key features
Automate IT service management across cloud and hybrid delivery environments
Integrate processes across IT operations for faster problem resolution and service fulfillment
Mitigate risk by enforcing IT process controls, capturing all related activities
Enable end-user self service, reducing demands on tier-one support
Provide reports proving effective delivery of services and demonstrating business value
