Skip to Content
Skip to Footer
Laptops & tablets
Premium
Gaming
Standard
laptops
Workstations
Detachables
Convertibles
Tablets
Desktops
Gaming
Towers
Workstations
Small form
factor
All-in-ones
Printers
Home &
home office
Business
Sprocket
Print
only
Multifunction
Scanners
Large format &
digital press
3D Print
Ink & toner
Displays & accessories
Displays
Accessories
Business solutions
Security
Services
Support
Support &
troubleshooting
Products
Software &
drivers
Forums
HP Care
Spare parts
store
Premium
Gaming
Standard
laptops
Workstations
Detachables
Convertibles
Tablets
Gaming
Towers
Workstations
Small form
factor
All-in-ones
Home &
home office
Business
Sprocket
Print
only
Multifunction
Scanners
Large format &
digital press
3D Print
Displays
Accessories
Security
Services
Support &
troubleshooting
Products
Software &
drivers
Forums
HP Care
Spare parts
store
Clear search box
Search HP.com
1676317
Laptops & tablets
Premium
Gaming
Standard
laptops
Workstations
Detachables
Convertibles
Tablets
Desktops
Gaming
Towers
Workstations
Small form
factor
All-in-ones
Printers
Home &
home office
Business
Sprocket
Print
only
Multifunction
Scanners
Large format &
digital press
3D Print
Ink & toner
Displays & accessories
Displays
Accessories
Business solutions
Security
Services
Support
Support &
troubleshooting
Products
Software &
drivers
Forums
HP Care
Spare parts
store
Premium
Gaming
Standard
laptops
Workstations
Detachables
Convertibles
Tablets
Gaming
Towers
Workstations
Small form
factor
All-in-ones
Home &
home office
Business
Sprocket
Print
only
Multifunction
Scanners
Large format &
digital press
3D Print
Displays
Accessories
Security
Services
Support &
troubleshooting
Products
Software &
drivers
Forums
HP Care
Spare parts
store
Start of content
HP Total Care
Find solutions & support for your product
Select your country
Ireland
Österreich
België
Belgique
Danmark
Suomi
France
Deutschland
Ελλάδα
Ireland
ישראל
Italia
Nederland
Norge
Polska
Portugal
Россия
España
Sverige
Suisse
Schweiz
Türkiye
United Kingdom
Free online support
Ask our experts!
HP Support Forums
Twitter (Opens in a new window)
Youtube
Open
Close
Laptops & Desktops
Popular Support Topics
(NEW) Top solutions to common PC issues
Audio and Sound troubleshooting
Can't sign into Windows (Password issues)
Slow PC Performance or lockup issues
Perform a system recovery
No power or No boot troubleshooting
Notebook Keyboard and Touchpad or Clickpad Troubleshooting
HP Notebook PCs: Testing for Hardware Failures (Windows 10, 8)
Troubleshooting Wireless Network and Internet
-
Sleep and Hibernate Issues (Windows 10, 8)
Slow Internet Troubleshooting (Windows 10, 8)
Internet Explorer Not Working as Expected (Windows 10, 8)
Use HP tools to find and fix issues on PC!
Run HP PC Hardware diagnostics to identify your issue
Keep your PC up to date using HP Support Assistant
Repair and Hardware Case Status
Check the status of your case
Open
Close
Printers & All-In-Ones
Popular Support Topics
(NEW) Top solutions to common printing issues
HP Printers wireless troubleshooting
Print Jobs Stuck in Print Queue
Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
HP Instant Ink: Top solutions to common questions
Using HP Diagnostic Tools for HP Printers in Windows
Printer Not Found During Network Driver Setup (Windows)
Wireless Printer Setup (Windows)
'Unsuccessful Network Installation' Error (Windows)
Printer is Offline (Windows)
Other Devices / Options & Accessories
Support Topics
Need help with a specific issue? Find solutions for your product
Premium support options
Open
Close
Solve my problem
Check the legal guarantee
Get a diagnosis and repair quotation
Find a recovery kit for my PC
Open
Close
Extend my warranty
Check the legal guarantee
Extend the warranty of my HP PC
Extend the warranty of my HP Printer
Open
Close
Enhance my device
Protect my data from viruses and spyware
Find HP parts for my HP PC or Printer
Product warranty options
Check your warranty
Legal guarantee information
Ask our experts!
HP Support Forums