HP CloudSystem Matrix Services

HP CloudSystem Matrix Services deliver integrated hardware and software service solutions for HP CloudSystem Matrix. Services include support for infrastructure, Integrity and ProLiant blades servers, storage blades and network devices plus third party and HP software. Services available include:

Starter kit/expansion kit services:

  • 3-year 24x7 4 hour response Hardware Support (required)
  • 3-year 24x7 Software Technical Support and Software Product Updates (required)
  • 3-year Proactive Select Services — 30 credits per year (recommended)
  • HP CloudSystem Matrix Implementation Service (required)

Related support services—These services provide uplifted support levels or contract terms:

  • 4 or 5 year 24x7 hardware and software support—guarantees pricing, provides multi-year discounts and eases administration of support contracts
  • SupportPlus24
  • Proactive Care with personalized support
  • Proactive 24 Service (hardware and software)

Deployment services:

  • HP CloudSystem Matrix Upgrade Implementation Service (required)
  • HP CloudSystem Matrix Expansion Kit Integration Service (required)
  • HP Converged Infrastructure Pilot Service
  • HP Insight Dynamics recovery management installation and startup services
  • HP Windows-cluster CMS with Insight Control installation and startup service
  • Microsoft Windows Server installation and startup service
  • VMware vSphere installation and startup service
  • Software Server Automation installation and startup service
  • Virtual Server Environment with Global Workload Manager and HP Virtualization Manager
  • Ignite-UX installation and startup service
  • HP Enterprise Services

Related deployment services:

  • HP Insight server installation and startup service
  • Server Migration Pack installation and startup service
  • Additional Technical Assistance implementation days
  • Consolidation or migration services
  • IT service Management assessment and implementation services
  • Education services

Consulting services:

  • Converged infrastructure/Cloud computing workshops and design services
  • IT Service Management workshops and IT processes design services

Meet the Experts

Connect with our HP technology experts for hardware and software support for HP BladeSystem Matrix. Services include support for infrastructure, Integrity and ProLiant Blades, storage blades and HP software.


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