Insight Remote Support (Insight RS)
Spend less time solving problems and more time focusing on your business. Mitigate risk, reduce cost and keep your business up and running. Offload some IT tasks and actually do more with less.
Continuously monitoring your environment, this solution proactively alerts you and provides up to 66% faster problem resolution and up to 95% first time fix rate. With near 100% accurate diagnostics, information is sent to HP call center staff, which can remotely log in and determine if the problem can be resolved immediately or if it needs an onsite visit.
HP Insight Online, a new addition to HP Support Center can automatically display devices remotely monitored by HP Insight Remote Support 7.0.5 and allows you and your HP Channel Partners to easily track service events and related support cases, view device configurations and proactively monitor your HP contracts and warranties from anywhere and at anytime.
HP Insight Remote Support is available as a part of your valid HP warranty, HP Care Pack Service and contractual support agreement. Select from HP Insight Remote Support 7.0.5 (for environments with 1- 500 devices and limited IT staff) or HP Insight Remote Support Advanced (for environments with enterprise and mission critical devices).
Note: HP Insight RS 7.0.5 is a replacement and an upgrade to devices previously supported by Insight RSS 5.x.