Audit & reconciliation

We perform an audit and reconciliation process on every piece of equipment that is returned at the end of a lease. During the physical audit, our technical experts will capture the serial number, date of receipt and the condition of the individual units and peripherals for each piece of equipment returned.

Lease contracts specify that all equipment shall be returned to the lessor in the same condition and working order as delivered, with the exception of reasonable wear and tear. If we detect damage or excessive wear and tear during the audit process, you will be charged for repair costs, which will not exceed the Fair Market Value of the unit at that point in time.

Examples of "reasonable" wear and tear Examples of "excessive" wear and tear
  • Light/minor scratches on monitor screen
  • Faded lettering on the keyboard
  • Minor scratches, fading on the cover or base
  • Worn logo
  • Removable labels and stickers
  • Cracked lid, frame or case
  • Broken hinges or latch
  • Suspense resume problems
  • System does not boot or does not power on
  • Missing or damaged control panel
  • Non-removable labels/stickers (epoxy)
  • Monitors (Cracked or severely scratched monitor screen, CRT or plasma image burn*, No power or no picture)

  • If units are received in a damaged condition or with missing peripherals, you will be assessed a fee to recover the cost of replacement. The charge for missing and damaged units will be the replacement cost, but will not exceed the Fair Market Value of the units.

    Disk wiping

    We perform a low-level format (LLF) scan, which outlines and writes the tracks and sectors of the disk. It scans for existing defects, and formats while marking or remarking manufacturer defects, running a surface analysis. Even though we perform the LLF, please remember that it is your responsibility to erase all data before returning any disks.

    *A burnt screen is a cosmetic imprint in the phosphorous coating of the cathode-ray tube. It is caused by a fixed image or set of characters, persistently displayed on the screen for an extensive length of time. Once this condition exists, it cannot be repaired. This condition is completely avoidable if the equipment is actively used when powered on, or if a screen-saver is employed in instances where active usage of the equipment is intermittent while the unit is left on. Because the condition of a burnt CRT can be avoided with proper care, it exceeds the bounds of reasonable wear and tear.

    End of lease guide:

    End of lease home

    Managing the end of lease process

    Packaging requirements

    Transportation & logistics

    Shipping guidelines

    Audit & reconciliation

    Standard fees

    Return label

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