HP Planet Partners Program
Supplies Return & Recycling

Consumer / Small & Medium Business

Drop off your used Original HP inkjet or LaserJet cartridges at HP office locations.
 

Enterprise Business & Public Sector

You can request for pickup service from HP.
 

How to request for this service
 

Click here to fill in a request form on HP's partner website. First-time customers will need to do a self-registration. Please read the Terms & Conditions below or on the form carefully before submitting a request.
 

HP's appointed logistics service provider will contact you to arrange a pickup schedule. The pickup will be carried out within 5 working days from your submission in general.
 

Terms & Conditions

• Only HP original ink and toner cartridges are collected in this program.
• Cartridges for pickup should not be damaged, refilled or remanufactured.
• Minimum pickup quantity is 20 ink cartridges or 10 toner cartridges or equivalent (2 ink cartridges = 1 toner cartridge)
• Location for pickup must be within major cities.
• Cartridges for pickup must be packed properly in bags or boxes.
• Collection is provided by HP or its designated agencies.
• Returned cartridges will be subject to verification and qualification.
• Collected cartridges that have left customers' premises will not be returned back.
• HP makes no representation about the tax consequences of Customer's use of the Service.
• HP reserves the right to ask customers to provide additional proof of purchase if necessary.
• HP reserves the rights to change these Terms and Conditions.

Non-returnable supplies

Click here for a list of non-returnable supplies.
 

Note: Defective cartridges which are still under warranty should be returned to an HP authorised dealer or service centre for exchange.