ONLINE PRIVACY STATEMENT
HP respects your privacy
HP and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page and at the bottom of every HP Web page.
HP was a founding sponsor of the Council of Better Business Bureau’s Online Privacy Program and is a BBB Accredited Business. HP privacy practices are consistent with the BBB Code of Business Practices and we proudly display the BBB seal.
In the development of HP’s privacy policies and standards, we respect and take into account the major principles and frameworks around the world, including the OECD Guidelines on the Protection of Privacy and Transborder Flows, EU Directive 95/46/EC, APEC Privacy Framework, and the Madrid Resolution on International Privacy Standards.
HP has also self-certified its privacy practices as consistent with U.S.-E.U. Safe Harbor principles: Notice, Choice, Onward Transfer, Access and Accuracy, Security, and Oversight/Enforcement. More information about the U.S. Department of Commerce Safe Harbor Program can be found at http://www.export.gov/safeharbor/
In compliance with the Safe Harbor Principles, HP commits to resolve complaints about your privacy and our collection or use of your personal information. HP has further committed to refer unresolved privacy complaints from EU citizens or residents regarding transfers of their personal data under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if HP does not satisfactorily address your complaint, you may contact BBB EU Safe Harbor at: http://www.bbb.org/us/safe-harbor-complaints.
HP has received TRUSTe's APEC Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal and mobile applications that link to this privacy statement. HP’s privacy practices described in this Statement comply with the APEC Cross Border Privacy Rules System, including transparency, accountability, and choice regarding the collection and use of your personal information. The CBPR certification does not cover information that may be collected through downloadable software on third party platforms.
If you have an unresolved privacy or data use concern related to HP’s APEC Certification that we have not addressed satisfactorily, please contact TRUSTe
Links to non-HP websites
We may also provide social media features on our website that enable you to share HP information with your social networks and to interact with HP on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that could be shared by those sites.
To serve you better and understand your needs and interests, HP collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your HP products, enter contests or participate in surveys, or apply for a job at HP, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional sensitive personal information such as salary, Social Security number and banking information. This information will be used by our financial services providers in determining whether to extend you credit.
If you choose to use a tell-a-friend program on our site, we will ask you for your friend's e-mail address or mobile phone number and automatically send your friend a one-time message inviting your friend to visit the site. HP uses and stores this information only for the purpose of sending this one-time message and to provide tell-a-friend message blocking, where available.
If you post, comment or share personal information, including photographs, to any public forum on an HP site, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor HP have control over. HP is not responsible for the personal information you choose to submit in these forums.
In addition to the information you provide, HP may also collect information during your visit to an HP website, or a website "powered by" another company on behalf of HP, through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other information-gathering tools. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived . They may also collect information about your Internet Protocol (IP) address, click stream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with HP websites or "powered by" websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. HP may also use some of these Automatic Data Collection Tools in connection with certain emails sent from HP and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read How HP uses automatic data collection tools.
HP also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information HP collects from its commercial sources may be used along with the information HP collects when you visit HP's websites. For example, HP may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.
The information HP collects to understand your needs and interests helps HP deliver a consistent and personalized experience. For example, HP may use your information to:
- assist you in completing a transaction or order
- prevent and detect security threats, fraud or other malicious activity
- communicate with you about products and services
- provide and improve service and support
- update you on new services and benefits
- provide personalized promotional offers
- select content to be communicated to you
- personalize some HP websites
- measure performance of marketing initiatives, ads, and websites “powered by” another company on HP’s behalf
- allow you to participate in contests and surveys contact you regarding HP products or services.
We will give you the opportunity to choose your privacy preferences regarding the communications we send (see Your choices and selecting your privacy preferences).
The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or HP and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
HP will not sell, rent or lease your personal information to others except as described in this Statement. HP shares personal information in the following ways:
HP retains service providers and suppliers to deliver complete products, services and customer solutions and to assist HP with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, marketing, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of HP and may not use it for any purpose other than to carry out the services they are performing for HP.
HP will require the export of your personal information to other HP-owned business entities in the US and Worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to HP.
Except as described in this Statement, HP will not share the personal information you provide to HP with non-HP third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of HP or its subsidiaries; or (v) protect the rights or personal safety of HP employees and third parties on or using HP property.
Circumstances may arise where, whether for strategic or other business reasons, HP decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is HP’s practice to seek appropriate protection for information in these types of transactions.
HP does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13. We encourage parents and guardians to take an active role in their children's online activities and interests.
HP gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive HP general communications. We give you a choice regarding delivery of HP general communications by postal mail, email, telephone, and mobile device.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.
The communications that you receive from HP will be provided in accordance with this statement. Some communications may utilize automatic data collection tools. To learn more, read How HP uses automatic data collection tools.
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
- Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email subscription communication.
- To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END.”
- Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions. Access to many HP subscriptions is available at the Subscriber's Choice web page.
- Write to the HP Privacy Office. Be sure to provide your name, relevant contact information, and specific relevant information about the HP subscriptions that you no longer wish to receive.
Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from HP where accepting the communications is a condition of receiving the services.
HP general communications
HP general communications provide information about products, services, and/or support. This may include new product information, special offers, or invitations to participate in market research.
If you are unable to use HP Passport, you may opt out of receiving these general communications by using one of the following methods:
- Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email communication.
- To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END.”
- Write to the HP Privacy Office. Be sure to provide your name, relevant contact information, and specific relevant information about your privacy preferences.
HP strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. HP provides individuals with reasonable access to personal information that they provided to HP and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to HP you can return to the Web page where you originally submitted your data and follow the instructions on that Web page, use HP Passport where enabled, or contact the HP Privacy Office.
HP takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, HP utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect.
When collecting or transferring sensitive information such as credit card information we use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, HP subscribes to a fraud management service. This service gives you and HP an extra level of security to guard against credit card fraud and to protect your financial data.
If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages.
We value your opinions. If you have comments or questions about our Privacy Statement, please send them to the HP Privacy Office or write to us at the following address:
Canada, Most of Latin American, and US:
HP Privacy Mailbox
11445 Compaq Center Drive W.
Houston, Texas 77070
Prolongación Reforma No. 700
Colonia Lomas de Santa Fe
México, D.F., C.P.01210
Europe, Middle East, and Africa:
EMEA Privacy Office
1 Avenue du Canada
HP Les Ulis -91947 – France
Asia-Pacific and Japan:
HP APJ Privacy Office
PO Box 384
Concord West, NSW 2138
How HP uses automatic data collection tools
The following sections provide additional information about commonly-used web technology tools.
A “cookie” is a small data file transferred by a website to your computer’s hard drive. HP or its service providers send cookies when you surf our site or sites where our ads appear, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site, sites that are “powered by” another company on HP’s behalf, or sites where our ads appear may give us access to information about your browsing behavior, which we may use to personalize your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.
- Session cookies do not stay on your computer after you close your browser.
You can find information on popular browsers and how to adjust your cookie preferences at the following websites:
From time to time, HP will use Flash local shared objects (LSOs) to store Flash content information and preferences. LSOs perform similar functions to HTML browser cookies and deposit small files on your computer, which are commonly called Flash cookies. Flash cookies are different from browser cookies and cookie management tools provided by your browser may not remove Flash cookies. To learn more about Flash Cookies and how to manage the related privacy and storage settings, please visit the Adobe Systems website.
Some HP.com and third-party Web pages and HTML-formatted email use Web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email, as well as to measure performance on hp.com and websites “powered by” another company on HP’s behalf. A Web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the Web beacon is placed. Depending on the context, web beacons may also refer to content on a third-party server, and may be used by service providers to deliver relevant advertising to you.
You may be able to disable Web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a Web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from HP as specified in Your choices and selecting your privacy preferences, HP may automatically collect personal information about you. For example, through Web beacons and personalized URLs embedded in these emails or newsletters, HP can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded Web links, see below.
Embeded Web links
Emails from HP, Internet keyboard keys preconfigured by HP, and promotional icons preinstalled on your PC desktop often use links designed to lead you to a relevant area on the Web, after redirection through HP’s servers. The redirection system allows HP to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.
In emails, such web links may also allow HP to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want HP to collect information about the links that you click, you can:
- change your choice about how you receive communications from HP (i.e. choose a text-based version of the message where available) or choose not to click links in an email that HP sends
- delete the promotional icons preinstalled by HP on your PC desktop or choose not to click on those
- reconfigure the Internet keyboard keys on certain PC models to launch a destination URL of your choice by using the instructions provided with your PC
HP ads and offerings on third-party websites
HP contracts with service providers to place ads on websites owned by third parties. In addition, some websites may be “powered by” a service provider to provide HP offers on HP’s behalf. These service providers may send cookies from and use Web beacons on these third-party websites and on hp.com. The cookies and Web beacons may enable HP to collect information about the pages you viewed and the links you clicked.
You can learn more about network advertising and how to manage this process by visiting the Network Advertising Initiative site.
HP may use tools to collect information about your experience on some HP websites. These tools do not involve the use of Web beacons or cookies, but record your interaction with an HP website as captured by an HP server. Certain tools, used in some countries, may enable HP to replay customer web sessions. These tools are used primarily for troubleshooting purposes; information collected by these tools will be stored for a limited period of time.