HP Planet Partners Program for Household Customers

HP Japan provides the product take back service for used HP/Compaq branded consumer Desktops, Notebook and Monitors.
日本語サイトはこちら

Application for Consumer PC Recycling 

*Customer is to take note that the Application form for the hardware pick up service* is managed and administered by an external company. The linked website’s privacy policy and personal information protection policy will differ with HP Japan’s privacy policy. Please read and review the website’s privacy policy before proceeding with the application.

Since April 2013, some electrical appliance retailers and municipal governments collect used personal computers in accordance with "Act on Promotion of Recycling of Small Waste Electrical and Electronic Equipment".

For more details, please kindly refer to the following PC3R Promotion Association website (http://www.pc3r.jp/home/koden.html).

 

Products Coverage

In this program, the following HP (including Compaq and DEC brand) products are eligible for the product take back application.

ノートブックPC Notebook PC
デスクトップPC(本体) Desktop PC
CRTモニター 液晶モニター CRT monitor
LCD monitor
液晶・CRTモニター一体型PC All in-one type
(CRT /LCD)
付属のアクセサリ(キーボード、マウスなど) Accessories attached with PC or monitor
(keyboard, mouse, etc)
 
  • Instruction manual, user manuals, CD-ROM, will not be collected under this program.
  • Regardless of the manufacturer, printer, copier, scanner, server, FAX, ink cartridges and toner cartridges are not included in this program. (Collection program for HP cartridges is here ).
  • Collection program outside of Japan can be found here.
 

Free Collection

PC recycling mark on product

HP consumer PC products sold after October 1st 2003 with the PC recycling mark affixed will be collected free of charge.
The PC recycling mark has to be present on the product in order for the application to enjoy the free collection/recycling service.

PC recycling mark is not present on the product.

Customer must pay for the collection and recycling fee if the PC recycling mark is not present on the product. Please refer to the below table for more information on the Recycling fee.

Since April 2013, some electrical appliance retailers and municipal governments collect used personal computers in accordance with "Act on Promotion of Recycling of Small Waste Electrical and Electronic Equipment".

For more details, please kindly refer to the following PC3R Promotion Association website (http://www.pc3r.jp/home/koden.html) or Ministry of the Environment website (https://www.env.go.jp/recycle/recycling/raremetals/consumer.html).

Product Type Price (excl. tax)
Desktop PC ¥3,000
Notebook/Laptop ¥3,000
LCD Monitor ¥3,000
All-In-One
(PC integrated with LCD Monitor)
¥3,000
All-In-One
(PC integrated with CRT Monitor)
¥4,000
CRT Monitor ¥4,000
 

Hard Disk Wiping/Data Erasure

(To customers disposing desktop PC/Notebook)

The collected hardware will be dismantled at the HP appointed recycling facilities and the hard disk will be destroyed via drilling a hole on it.

Customers are reminded that the responsibility rest on them to delete/erase confidential data in the hard disk prior to sending the used hardware for recycling. For instructions concerning data erasure, please refer here, PC3R Promotion Association Data erasure.

 

Application, payment and collection process

Application, payment and collection process

1. Application process for collection

Click here. Application Form* for application

*Customer is to take note that the Application form for the hardware pick up service* is managed and administered by an external company. The linked website’s privacy policy and personal information protection policy will differ with HP Japan’s privacy policy. Please read and review the website’s privacy policy before proceeding with the application.

2. Payment of recycling fee (only for application without the PC recycling mark)

If the application for collection/recycling is for the product without recycling mark, payment needs to be made via Bank transfer. (Kindly note that there will not be any payment slip being issued).

Since April 2013, some electrical appliance retailers and municipal governments collect used personal computers in accordance with "Act on Promotion of Recycling of Small Waste Electrical and Electronic Equipment".

For more details, please kindly refer to the following PC3R Promotion Association website (http://www.pc3r.jp/home/koden.html) or Ministry of the Environment website  (https://www.env.go.jp/recycle/recycling/raremetals/consumer.html).

  • Customer needs to take note that the collection fee will be charged separately for the collection of a Desktop PC together with a monitor.
    Example: Desktop PC + CRT Monitor = ¥3,000 + ¥4,000 = ¥7,000 (tax is excluded)
  • All payment will be subjected to the prevailing Consumption Tax at the time of application.
  • The fee to be paid covers only products that fit within the weight and size defined by the Yu-Pack Service.
  • As the payment fee can only be accepted via bank transfer, cash payment by postal mail will not be accepted.
  • Customer must enter their application number and follow by their name in the Customer’s name entry field during application for the payment validation process.
    Example: 0456821705  NIHON TARO
  • Transfer fees for the payment must be paid by the customer.

3. Receiving of "Eco-Yu-Pack slip"

"Eco-Yu-Pack slip" will be mailed to customer. It may take about a week from the date of your payment until the receipt of the packing slip.

4. Packing requirement for customer

Please pack the product to be collected in the following ways and then ship with the "Eco-Yu-Pack slip" attached. (Customers need to provide the packaging material themselves.)

  • Please ship the product within two weeks once you have received "Eco-Yu-Pack slip"
  • Please place unit into a cardboard box, plastic bag (two layers for thin plastic) or vinyl bag to prevent breakage during shipment. Cushioning is not required.
  • For each box or bag packed, please make sure that the weight is less than 30kg and that the overall dimension is less than 1.7m in total (height + width + depth).
  • Please pack the Desktop and Monitor separately. (when more than one unit is to be collected at the same time).
  • Please pack the keyboard, mouse, etc. together with the Desktop or the Monitor in one package.
  • Please seal the box/bag with packing tape, etc. to prevent the product from dropping out.
  • Please attach "Eco-Yu-Pack slip" on the package.
  • If more than two products are to be collected, please check the corresponding products shown on slip and attach each slip accordingly.

5. Collection (request for pickup or self-delivery to the post office.)

Customer can opt to bring the packed product to the nearest post office, or request the Post Office in the vicinity to perform the collection. Please note customer cannot cancel the collection application after the collection is carried out or the product has been delivered to the Post Office.

Self-delivery to the post office


  • Customer needs to deliver the packed product/s to be disposed to the nearest post office that provides parcel service.
  • Please do not deliver the packed product/s to simple Post Office that does not provide parcel services.

Doorstep collection service


  • Customer needs to call the Post Office listed on "Eco-Yu-Pack slip” and inform them the preferred date for the collection.
  • If the product is estimated to weigh more than 30kg, customer is advised to call the logistics company shown on the slip instead.
  • The product/s will be picked up at your home with no additional charge.
  • Collection can also be carried out on weekends and holidays.
    (Operating hours is dependent on the respective post office nearest to your home.)
 

Inquiry

For more specific questions, please call the following customer contact center.

HP Japan Inc. Consumer PC Recycling Center

  • Tel: 0120-152523 (Japanese only)
  • Tel: 03-6674-1082 (IP/mobile phone)(Japanese only)
  • Fax: 03-6388-2778 (English available)
  • E-mail: pc.kaishu@hp.com (English available)
  • Opening hours: Monday-Friday 9:30-13:00/14:00-17:30
  • Holidays: Saturday, Sunday and public holidays
  • Golden Week, summer vacation and New year holidays, are informed in important notice (Japanese language).

Collection from municipality (Japanese language)

Complying with "Law for Promotion of Effective Utilization of Resources ", this program is operated by PC makers in Japan under the common recycling process. Please refer the web site of PC3R Promotion Association.