Soporte y asesoramiento proactivos para entornos de TI complejosHP Proactive Care Services proporcionan un nivel de soporte adicional para organizaciones con entornos de TI complejos. Preparados para entornos convergentes, virtualizados y basados en la nube, asesoramiento proactivo de las funciones de Proactive Care Services , recomendaciones y creación de informes por parte de los especialistas en tecnología HP, así como el soporte de especialista rápido Los Proactive Care Services están disponibles directamente desde HP y a través de la red global de partners de ServiceONE autorizados. |
Proactive advice and reporting - Consultation with remote HP Technical Account Manager
- Twice a year platform scan using HP Insight Remote Support; performance, configuration and security recommendations
- Twice a year platform review and analysis; firmware and software assessments and recommendations
- Quarterly Incident report and trend analysis; identify recurring issues and recommended actions for IT environment and configuration
Rapid connection to advanced technical skills - Advanced Solution Center support, from Technical Solution Specialist, for faster resolution of issues
- Single point of contact for start to finish case ownership
- Collaboration with software ISV’s
Choice of support levels - Next Business Day, 24 x7, 4 hour response or 6 hour call to repair
- Defective Media Retention or no Defective Media Retention
- 24 x 7 software support for software purchased from HP
Personalized Support Option - Assigned Account Support Manager to provide collaborative onsite technical and operational advice
- Annual support plan aligned to IT priorities
- Twice a year support reviews
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Meet the ExpertsConnect with our TS experts for proactive support and consultation for converged, virtualized and cloud-based environments. Learn about remote and onsite support, proactive scans and reports and regular consultations with HP technology experts. |
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