Simplifying IT Service Management
HP IT Service Management (ITSM) is a software solution that integrates and automates service management and quality control of the IT services that the business depends upon. ITSM is focused on service design, operations, and delivery so staff can evaluate opportunities for improvement throughout the service lifecycle. Consolidate and standardize your service desk and supporting processes such as incident, problem, change, asset, configuration, release and deployment management with HP ITSM. And ensure quality delivery with built-in PinkVERIFY ITIL® v3 best practices.
- Automate IT service management across cloud and hybrid delivery environments
- Integrate processes across IT operations for faster problem resolution and service fulfillment
- Mitigate risk by enforcing IT process controls, capturing all related activities
- Enable end-user self service, reducing demands on tier-one support
- Provide reports proving effective delivery of services and demonstrating business value
ITIL® is a registered trademark of the Cabinet Office.