Make HP your first place to call for help with hardware and software
HP Foundation Care offers the following service levels:
Foundation Care Call-to-Repair – for the highest level of response when minutes count. Provides hardware call-to-repair commitment within six hours.
Foundation Care 24x7 – our broadest coverage window, giving you 24 hour, 7 days a week access to technical expertise.
Foundation Care Next Business Day – our most economical support level with coverage hours during the typical business day of Monday-Friday, 8 a.m. – 5p.m. local time.
For select HP Networking products, we offer two levels of exchange service –
Foundation Care Four Hour Exchange – for core networking products, this service level provides 24x7 coverage with network component replacement delivered within four hours of your case being opened.
Foundation Care Next Business Day Exchange – for edge networking products, this alternative is similar to the level above with the replacement arriving the next business day after your case is opened.
The new Foundation care services offer collaborative support as a standard when supporting x86 servers, where HP provides the first point of contact for your initial hardware and third party software support needs. Finally, for a quick resolution, we recommend connecting to HP and let the systems talk. All service levels give you diagnostic tools to shorten resolution time and mobile access to view your support status anytime, anywhere.
Benefits of HP Foundation Care Services:
- Engagement with HP experts via phone/web/both
- Problem diagnosis and support
- Electronic support information and services via HP Support Center
- Access to firmware and software updates
- Replacement parts and materials
- Escalation management for HP components
- Collaborative software support on leading third party operating systems for x86 hardware.
Meet the Expert
I have been with HP for over twenty years, and during that time I have developed a reputation for honesty and candor. I also think my positive and upbeat attitude toward life in general engenders enthusiasm. I take the time to listen to my customers describe any problem they might have. If the issue is with HP, we start working on it right away; if the problem is with another vendor, I help my customer get needed assistance from that supplier