For Business

Extended Warranty

This service allows you to extend your warranty by up to 5 years beyond the initial duration, saving you from unnecessary costs should your product malfunction after the warranty ends.

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HP Premium Care Pack Services for Small Business

As a small business, you have limited or no access to IT support. This means that any technical issue arising can have a rapid and potentially serious impact on your business. That’s why we have extended our portfolio of HP Care Pack Services with the addition of HP Premium Care Pack Services for small businesses.

Types of HP Premium Care Pack Services

13/6 call support
Support staff are available when you need them – 13 hours/day (8 am to 9 pm), 6 days a week from Monday to Saturday.

Priority call
You will have access to a dedicated call centre where qualified professionals and certified specialists will be able to provide a rapid response.

Next Business Day onsite service
If a hardware problem cannot be resolved remotely, there’s no need to return the PC – one of our highly skilled technicians will be with you on the next business day.

Collaborative 3rd party software support
If you encounter software problems, HP will offer you support by providing contact details of the software vendor to enable you log a case directly. HP Premium Care Pack Service provides collaborative 3rd party support with the following software vendors:

Intervideo (Corel)
Microsoft® Office
Microsoft® Windows®
Norton Internet Security
Red Hat
Roxio (Rovi)
Skype Sonic (Rovi)
Sun Java

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